Publications
Partners
Johannesburg - Problems with First National Bank (FNB) digital channels on Thursday morning have customers fuming.
Complaints emerged on Thursday morning that FNB’s online banking and mobile banking services, such as the bank’s app, were not functioning.
READ MORE: UPDATE: FNB says it's experiencing connectivity problems
Fin24 has reached out to FNB for a response on the problem. At the time of writing, the bank has yet to explain what has gone wrong but spokespeople at FNB said they will issue a response soon.
In the meantime, Fin24 users who are FNB customers have expressed their anger over the downtime.
Fin24 user Sam Bester wrote in an email: “11:27 and still cannot get logged into online banking or app. Any update on when we can expect full service again?”
Fin24 user FOX said that the downtime is affecting payroll payments: “Really struggling to log in. Worse, I have workers payroll to be authorised.”
Making payments is also an issue for Fin24 user Sipho.
“I'm am also experiencing the problem the worst part of it I have payments that I have do online; now I'm stuck.This is really bad and unacceptable,” Sipho said.
Fin24 user Naledzani wrote: “Hi I’m also having a problem with my FNB cell phone banking system”.
Another Fin24 user Njinga said: “Can't pay my bills today; it's so frustrating”.
Fin24 user Robyn Hancock also expressed frustration: “Cant log into FNB's online banking website!! Peak business hours!!!”
One anonymous Fin24 user expressed concerns over meeting debit order obligations during the downtime: “I need to transfer money to another bank account in order to make payments on debit orders, now I won’t be able to make the debits in time?”
How has the FNB downtime affected you? Tell us by clicking here.
