Johannesburg - Digital channels of First National Bank (FNB), including its website and mobile offering, have suffered downtime on Thursday morning.
Customers have taken to social media to complain about the problem.
It’s not the first time this year that FNB has suffered a glitch. In May this year, the bank’s website was also down in peak operating hours.
Meanwhile, last year in December, Absa also suffered a technical glitch.
UPDATE: FNB has said in a statement on Thursday at midday that it's experiencing connectivity problems.
"FNB is experiencing connectivity problems with some digital banking services earlier today (25 June 2015). The problems are related to network communication channels and these are being resolved with the highest sense of urgency," said FNB in a statement.
The bank further said that it "apologises to its customers for the brief interruption in its services".
"The bank is implementing its recovery strategy to ensure that all channels are restored as quickly as possible.
FNB further said that its branch, ATM, call centres, cell phone banking and FNB.Mobi channels are working normally.
"We are resolving problems with our Online Banking, Banking App and selected point of sale services. FNB will ensure that any fees incurred as a result will be refunded," said the bank.
UPDATE AT 4.05PM:
Late on Thursday, FNB said the issue has since been resolved.
See this tweet below:
Apologies for the interrupted digital banking services today. All issues have now been RESOLVED and all channels are working normally.
— FNB South Africa (@FNBSA) June 25, 2015
Below are several social media users' complaints about the FNB downtime on Thursday.
READ MORE: Anger over FNB website downtime
Are you an FNB customer who is experiencing problems this morning? Tell us by clicking here.
@Rbjacobs Struggling to log in to FNB internet banking - are there issues currently? Thanks
— Paul Johnston (@pauljohnston) June 25, 2015
@Rbjacobs FNB's internet banking site is unresponsive. Any idea as to when it will be functional again?
— Nicki Gules (@NickiGules) June 25, 2015
+1 both app and Internet.“@kabelo_masuku: Am I the only 1 struggling to do any sort of banking via FNB?”
— Kabedi (@KaBediHaiOne) June 25, 2015
Are there problems with FNB online banking today? Web or mobile app. Seems to be taking very long to connect.
— Darren Bester (@darrenbester) June 25, 2015
Some customers are experiencing slow response times this morning. We are urgently looking into it. Apologise for any inconvenience caused.
— FNB South Africa (@FNBSA) June 25, 2015