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Johannesburg - Fin24 users have expressed their disappointment over Standard Bank’s internet and mobile app banking outage on Thursday.
On Thursday, the bank’s website went down for the second time in just over a month. The bank subsequently fixed the outage at midday and apologised to customers.
READ: UPDATE - Standard Bank fixes downtime glitch
The last Standard Bank glitch happened on August 3, sparking concern from Fin24 users over the reliability of making transactions.
Fin24 user wrote Kalinka wrote earlier in the day:
“I need to make a payment for electricity, with the due date being 14 September. It takes a couple of days for the payment to go through, and I had scheduled to do this payment today, in time for the due date, and therefore not incur costs for being overdue. Now if I fail to make this payment in time, will Standard Bank pay the extra costs? I think not.”
Fin24 user Francois wrote:“You asked how I am affected... The results are that my beneficiaries are not paid in time, which caused a problem for me and them as they can’t receive their money as expected. Yes, I can go to an ATM, but what if an ATM is not near my site from where I am working? I also have the risk that specific beneficiaries will not be receiving their money in time as they are used to get it without any problems. It can create an issue where they will be refused to be paid by internet banking as it is not always online.”
Meanwhile, Standard Bank in a statement on Thursday said: “A specialist technical team has resolved the issue and all affected systems are now online. Clients can now transact on Internet Banking, the mobile App and the impacted point of sale locations. We would like to reassure our clients that their overall experience with Standard Bank and the services we offer remains our top priority and we regret any inconvenience caused.”
