Vodacom to reimburse customers struck by data glitch

2017-08-22 08:11 - Kyle Venktess, Fin24
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Vodacom. (Duncan Alfreds, Fin24)


Johannesburg - Vodacom will reimburse customers affected by Monday night's billing issue, after scores of customers took to social media sites to complain when a network glitch stole data from users, leaving them without access to the internet.

Vodacom spokesperson Byron Kennedy told Fin24 the network is working to reimburse customers affected by Monday night's billing issue.

“We will ensure that all related out-of-bundle charges are refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience," Kennedy told Fin24. 

Have you been affected? Let us know and your comment could be published.

Vodacom’s social media team was put to work on Monday when an initial post by the network stating it was aware of the data issue drew over 12 000 comments from irate users. 

Even former public protector Thuli Madonsela commented on Twitter, saying Vodacom’s massive data depletion could mean lost employment and study opportunities.

She was responding to a post that went viral on Monday, after a Grade 12 pupil purchased a R10 airtime voucher to buy 50MB of data, all of which had been depleted before he could send through an application for a bursary – for which the deadline had been Monday night. 

The comment sparked outrage from social media users, who tweeted a screenshot of the post and later drew a response from the former public protector.  

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