MTN says sorry with 1GB of free data

2016-02-18 08:41 - Duncan Alfreds, Fin24
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MTN logo. (Duncan Alfreds, Fin24)


Cape Town – South Africa's second largest mobile network MTN plans to compensate customers who were directly affected by the operator’s recent outage with 1GB of data.

MTN suffered a network outage earlier this week that affected the voice, SMS and data services of about one million subscribers.

The operator attributed the problem to a “minor glitch in the nodes carrying traffic” and on Tuesday announced that service was fully restored.

“The compensation will be awarded to affected customers that purchased an MTN 1 Day data bundle during the past two days that have not utilised these bundles due to the network outage experienced,” MTN said in a statement.

READ: MTN network outage frustrates Fin24 users

The operator - which has about 28.5 million subscribers and has a recorded R18.8bn in revenue in SA - said that the compensation targets customers who purchased data bundles that they could not use.

“MTN subscribers who will be recompensed have the option of choosing the hour they wish to utilise the 1GB data bundles that MTN will be offering as reparation. Qualifying customers will receive a notification about the compensation from MTN including details of how to activate the 1GB bundle,” the company said.

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