MTN restores network after technical glitch

2017-11-23 11:36 - Kyle Venktess, Fin24
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MTN. (Duncan Alfreds, Fin24)


Johannesburg - A technical glitch which plagued service provider MTN on Thursday should have been resolved by 11:30, according to the network. 

MTN told Fin24 that it had experienced downtime as a result of network upgrades. 

MTN SA corporate affairs executive Jacqui O’Sullivan said in a statement that MTN undertook an upgrade on a section of its network on Wednesday night.

A fault developed during the upgrade, which resulted in an interruption in data services on the network node in Randburg and Newlands, Cape Town, she said. 

“Many customers that were affected by the data outage earlier this morning are now up and running," she said. "We are redirecting traffic away from the faulty nodes to further limit the impact on our customers, while we complete the repairs." 

“We expect the final batch of repairs to be concluded by 11:30 this morning (Thursday). We sincerely apologise for this fault and the resulting inconvenience to our customers.

"These repairs are our absolute priority this morning to make sure we get the remainder of our affected customers back online as quickly as possible,” O’Sullivan added.

The network glitch knocked out connection signals and data for scores of its users, with many still reporting the network to be offline.

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