How Vodacom's data blunder happened

2017-08-22 20:20 - Kyle Venktess, Fin24
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(Vodacom website)


Johannesburg - Network provider Vodacom said the technically glitch that drained data bundles from numerous customers on Monday, was sparked by a configuration change to the network’s billing system. 

Vodacom told Fin24 that the incident had been the first of its kind.

“The issue was caused by a configuration change on our prepaid and top up billing system that was problematic. We were able to isolate the cause and roll back this process during the course of last night (Monday),” Vodacom spokesperson Byron Kennedy told Fin24 on Tuesday.

READ: Fin24 readers enraged after Vodacom 'data theft'

Kennedy said Vodacom had already reimbursed customers affected by last night’s billing issue. All out-of-bundle charges incurred during the incident are being refunded, and depleted bundles are being reinstated.

"We are committed to ensuring that all customers are refunded in full,” Kennedy said.

Any customer who has not been reimbursed for their data loss should contact the call centre on 111, Vodacom said. The network would then conduct a short investigation to verify the amount of lost data, before refunding the user.

Vodacom customers affected by Monday night's billing issue, took to social media sites to complain about the network's data glitch that left them without any data.

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Read more about: vodacom  |  data theft