FNB online systems hit by downtime

2016-01-15 15:28 - Gareth van Zyl
Post a comment 0

FNB (Duncan Alfreds, Fin24)


Johannesburg - Customers of First National Bank (FNB) have reported issues with accessing the bank's online services on Friday afternoon.

The customers have taken to social media website Twitter to express their frustration at not being able to access the FNB banking website.

Other customers have reported about the bank's mobile application also suffering downtime. Fin24 has reached out to FNB for comment on what has caused the downtime.

UPDATE: Later on Friday afternoon, FNB tweeted that it has started restoring services. View the update by clicking here.

FNB told Fin24 late Friday afternoon that there was a temporary dip in its transaction volumes related to intermittent connectivity breaks around 15:00.

"However, our banking systems have been working normally through the day. We have since noted that all services are back to normal levels. FNB apologises for any inconvenience," the bank said.

Have you been affected by FNB's downtime? Tell us by clicking here.

Technical glitches have continued to hit big companies in South Africa.

Vodacom on New Year's Day suffered an error whereby it double debited customers. The network subsequently reimbursed customers and has promised to pay back affected banking charges.

Meanwhile, First National Bank (FNB) and Standard Bank suffered glitches last year that affected services such as online banking.

And internet services, contact centres and shops affiliated with telecoms company Telkom were briefly offline on May 18 last year following a network switch failure at one of its data centres in Centurion, Gauteng.

Read more about: fnb  |  bank