FNB moves to ‘fix’ major connectivity glitch

2016-07-24 15:24 - Gareth van Zyl, Fin24
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FNB (Duncan Alfreds, Fin24)


Johannesburg - Financial services company First National Bank (FNB) says it has fixed a connectivity issue that impacted its services on Sunday.

Clients of FNB on Sunday turned to social media to complain of an outage that affected banking and even mobile phone services.

Several customers across the country used Twitter to complain that FNB bank cards weren’t working and that ATMs were offline.

Other customers reported that FNB app and cellphone banking services weren’t working.

On Sunday morning, FNB also sent text messages to clients of its mobile network FNB Connect to apologise for “intermittent data and calling issues” which it was seeking to resolve.

A spokesperson for the bank told Fin24 just after 15:00 on Sunday that the connectivity issue, affecting bank services, has since been resolved. But the spokesperson did not disclose the exact reason for the downtime.

“First National Bank (FNB) experienced a connectivity issue which affected various banking channels,” Mo Hassem, chief information officer for FNB, told Fin24 via an emailed statement.

“The problem has since been resolved and all services are up and running as normal. FNB apologises to customers for any inconvenience caused,” said Hassem.

In January this year, FNB was also briefly hit by downtime when customers reported issues with accessing the bank's online services.

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