UPDATE: FNB back online after downtime

2016-11-01 11:18 - Gareth van Zyl
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FNB has unveiled a new smartphone range. (Kyle Venktess, Fin24)

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UPDATE:

Just after 3pm on Tuesday, FNB confirmed that connection had been restored. 

"FNB can confirm that access to all its banking services has been fully restored. The bank apologises to impacted customers for the inconvenience caused," Mo Hassem, FNB Chief Information Officer said.


Johannesburg - First National Bank (FNB) suffered yet another service disruption on Tuesday morning, the latest in a series of incidents.

Complaints started streaming in on social media on Tuesday with customers saying they were unable to access the bank's app.

“We apologise to any customers experiencing intermittent issues affecting the App and some call centres. We are urgently working to resolve,” said FNB in a tweet.

“Please make use of alternative channels such as Online Banking, Cellphone Banking and ATMs,” said the bank.

READ: FNB hit by downtime again

The downtime comes after the bank’s customers on October 18 complained of online banking problems and issues with One Time PINs (OTPs).

READ: FNB restores services after glitch

On October 11, irate FNB customers also lashed out at the bank to complain of non-functional ATMs and a downtime of cellular service through FNB Connect.  

Have you been affected by FNB's latest downtime? Tell us by clicking here.

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