Telkom. (Duncan Alfreds, Fin24)
Johannesburg - A system glitch has slowed down stores and online platforms belonging to telecommunications provider Telkom, the company said on Tuesday.
Customers on Tuesday started to take the complaints about the downtime to social media, indicating that Telkom stores have been unable to assist with queries.
Telkom, though, said it has identified the fault and is fixing it.
“We are currently experiencing technical issues on our remote access to our Customer Relationship Management (CRM) databases,” said Telkom’s group executive of communication and brand, Jacqui O’Sullivan.
“This is impacting access to our customer facing systems in store and on our online platforms with slow or no response to our central database. Our technical team has isolated the cause of the fault and repair is currently underway,” said O’Sullivan.
O’Sullivan further apologised to customers.