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FNB ‘fixes’ two-day connectivity problem

Johannesburg - First National Bank (FNB) says it has restored connectivity after a glitch hit its banking services for its customers across South Africa on Sunday and Monday.

On Sunday, FNB customers turned to social media to complain that cards weren’t working at point of sale machines, ATMs were offline and the bank’s app was inoperable.

Later on Sunday, FNB apologised for the connectivity problem and said “the problem has since been resolved and all services are up and running as normal”.

But on Monday morning, the bank again warned that it’s connectivity woes are actually not yet over.

However, the bank said the issues are now finally fixed.

“Following the intermittent connectivity issues experienced yesterday and earlier today, we can confirm that connectivity has been restored across all systems,” FNB Chief Information Officer, Mo Hassem, told Fin24.

“Our technicians are working to maintain ongoing stability and clients should be able to access all banking services,” said Hassem.

Earlier on Monday,  Hassem told Fin24 that Sunday’s FNB glitch was sparked off by a network upgrade.

"What they normally do is they switch our services over to provide services to customers and then they switch back to the normal environment,” Hassem told Fin24.

"Everything was going fine until about I think it was 13:00 when we discovered a problem on one of the network devices. That caused a significant dip. So, it didn't take down services; it just caused connectivity problems,” Hassem added.

In the meantime, Hassem said FNB attempts to generally maintain a high up-time rate.

"So far we've got a very high availability rate in the 99%, around about there,” Hassem told Fin24.

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