MTN has apologised over call centre disruptions. (Duncan Alfreds, Fin24)
Cape Town - MTN [JSE:MTN] has called for a legally binding arbitration process as it faces industrial action by the Communication Workers Union (CWU).
MTN SA chief executive officer Ahmad Farroukh told a delegation representing the striking employees that the process is fair and can put an end to the action.
This follows a meeting that MTN management had with a delegation from the CWU on Monday afternoon.
“MTN wishes to reiterate that the proposal for the appointment of an independent arbitrator that is fair and impartial may be the only practical solution to this stalemate.
"I, therefore, urge the unions to accept it. As a law abiding corporate citizen, MTN undertakes to be bound by the findings of the arbitration process and we will implement whatever judgement the arbitrator deems appropriate,” said Farroukh.
"Furthermore, MTN would like to clarify that during last week’s discussion, at no stage did MTN offer an alternative percentage other than the current offer nor did it offer a new payment date.
"MTN is offering a 4% payable on December 2015 and the second payment of 8.33% on March 2016. MTN maintains that this offer exceeds the original staff demand for 8% of bonus payment," he said.