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Pre-paid e-toll fees 'disappear'

Jan 02 2014 18:30
Cape Town - Responses are flooding in from Fin24 users expressing their anger and frustration with the controversial new e-toll system in Gauteng.

A Fin24 user bought prepaid e-toll, but the amount was not reflected on his account. Now he is battling to get the money back. He writes:

I am a registered e-toll account holder.

At the beginning of December 2013 I topped up my prepaid account with R450 using a credit card as payment on their website.

This money was taken from my credit card, but never reflected as a credit on my e-toll account.

I then spent a day of being pushed from pillar to post, speaking to one person then another. I was told to wait a day.

By the second day there was still nothing showing and I needed to get around that day, so I tried loading another R450. This time it did reflect on my e-toll account.

I then received an e-mail stating that the R450 had now been reflected on my account.

I then began to try and explain that it was in fact the second purchase of R450 that went through and that they still owe me another R450.

To date I have received nothing from them and it appears I won't get my money back. Absa bank said they were unable to reverse the transaction.

- Fin24

Disclaimer: All articles and letters published on MyFin24 have been independently written by members of the Fin24 community. The views of users published on Fin24 are therefore their own and do not necessarily represent those of Fin24.

myfin24  |  etolls
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