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1time non-refund: a user's experience

Nov 05 2012 16:41
Fin24 user Elsie van Eck writes:

IT IS with absolute disgust that I am writing this email.

After reading and listening to everything about 1Time Airlines over the weekend, I phoned First National Bank this morning, believing that my bank will help me sort this problem out.

On my first attempt I get told that FNB has not been in contact with 1Time Airlines and can’t do anything for me.

I then read on News 24 that along with Standard Bank, Absa and Nedbank, FNB claimed that they will help their clients.  This leads to my next phone call. 

This time I get told to phone 1Time Airlines (which we all know is not a happening thing at the moment), I then refer to their statement on Twitter. Still nothing. I then request to speak to a manager.

After explaining my situation I get told to send an email to a certain address, which I duly did. 

The email has been seen by Fin24 and reads:

Good Day Elsie,

Thank you for getting in touch with regards to the dispute of your purchased 1Time airline flights.

If you have paid for these tickets by means of a cash transaction (including; Cheque Card, Debit Card, EFT) you are required to contact 1Time Airlines directly in order to process a required refund in cash.

You are able to get in touch with 1Time Airlines directly on the following numbers:

011 086 8300 or 011 086 8000011 086 8300 or 011 086 8000011 086 8300
011 086 8000

You can also email 1Time Airlines on

Thank you once again for getting in touch and please let me know if there is anything further that I can assist you with going forward.

 - Fin24

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All articles and letters published on MyFin24 have been independently written by members of the Fin24 community. The views of users published on Fin24 are therefore their own and do not necessarily represent those of Fin24.

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