- Read our live coverage from Monday
Since yesterday’s systems disruption, Standard Bank closely monitored the performance of its banking platform, said the bank's spokesperson, Ross Linstrom.
"Every effort has been made to ensure that our customers have a seamless banking experience," he said.
Back to normal
Standard Bank confirmed that most banking platforms were available to customers. These included branch functions, ATM withdrawals and deposits, point of sale transactions and internet banking.
The Standard Bank mobile banking app was still not fully operational, said Linstrom. "Our technical teams are currently working on resolving the service issues."
Funeka Montjane, Standard Bank’s SA chief executive of personal and business banking, said: “We are also aware that customers have complained about difficulties logging on to Standard Bank's internet banking platform."
'Not an acceptable performance'
"We have investigated these complaints and found that earlier in the day approximately 2% of our internet banking customers had difficulty logging in or received technical error messages on their internet banking accounts," she said.
"This is not an acceptable performance level for Standard Bank," she added. "This internet banking issue has since been resolved."
Please accept our sincere apology for any inconvenience that you may have experienced this morning. Most of our systems are now online.
— Funeka Montjane (@FunekaMontjane) September 1, 2014
Linstrom said Standard Bank would continue to provide updates should the need arise.Technical issues update: Most services are running, including Internet banking. Apps intermittently unavailable. Thanks for bearing with us.
— Standard Bank SA (@StandardBankGrp) September 2, 2014
Montjane spoke to 702 Talk Radio's Xolani Gwala on Monday to explain what happened with Standard Bank's system.Listen:
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