Sanral resolves Cape tractor e-toll bill
Fin24

Sanral resolves Cape tractor e-toll bill

2014-02-25 14:18

Cape Town - The case of the "e-tolling" Western Cape tractor has been resolved, according to the SA National Roads Agency (Sanral).

A farmer and his wife from Citrusdal in the Western Cape were very surprised when they received a Gauteng e-tolls invoice of R43.50 for their tractor.

Inva van Wyk told Fin24 the last time she and her husband Johnnie had been in Gauteng was 40 years ago.

Yet they got a Gauteng e-tolls invoice for CAR 10944, the registration number of their tractor, which was safely lockup up in the shed.

The photo attached to the invoice showed a white panel van with the same registration number passing through an e-toll gantry in Gauteng on December 19 at 23:00.

Sanral has now told Fin24 that the matter has been resolved.

An investigation by Sanral determined that the car passing through the gantry had the registration number CAR 10844 and not CAR 10944 (the tractor's).

"The Invoice has been written off as it was an error from our side," Sanral told Fin24 on Tuesday.

Comments
  • Blinde Sambok - 2014-02-25 14:26

    "The Invoice has been written off as it was an error from our side," Sanral told Fin24 on Tuesday. So they have not fixed the system. The guy driving with the tractor's plates are still doing it. They will get more bills.

      Amos Quito - 2014-02-25 14:34

      @Blinde. SANRAL capured the incorrect registration - should have been CAR 10844 and not CAR 10944 (the tractor's). Finger trouble on the part of the "diligent" employee of SANRAL or its service provider.

      No E-tolls Ever - 2014-02-25 14:37

      The real error on their side are those gantries on the highways!

      Colin Craig Broadfoot - 2014-02-25 14:46

      Big Bloody Deal.

      Mike Heyns - 2014-02-25 14:48

      Never heard in accounting the term "written off"! It should be credited. Against....? "Taxpayers donations - account 13"

      Amber Rancic - 2014-02-25 14:50

      Amos, the bigger issue is that there is supposed to be no manual entries/corrections/manipulation of number plate details on the system. It's all supposed to be automated. So if their system captured CAR10944 when it is in fact CAR10944, which part of the story is a lie? Does the automated recognition work correctly? Is there manual interference? This doesn't really fix anything.

      Mike Heyns - 2014-02-25 15:38

      @Amber: 100% correct!! I have the latest OCR software available and it still gives me errors during translation / identification! So, in brief: If you do not have an e-tag (hopefully captured correctly initially), human error is reality and thus unreliable!!!

      Wayne Hibbert - 2014-02-25 15:40

      Blinde, drop the e at the end. That would be a more appropriate name for you. Please re-read the article.

      Ian Flack - 2014-02-25 15:46

      So the identification software is not as good as it is made out to be....

      Amber Rancic - 2014-02-25 15:55

      I'm also wondering: the original report, and this report, both state that the invoice the couple received showed "a white panel van with the same registration number" passing through a gantry. Yup, SANRAL's story definitely sounds believable now..

  • Kenny Pinnock - 2014-02-25 14:36

    So does that mean that any car with an 8 in the registration number will be read as a 9 by scamral then?

      Ian Flack - 2014-02-25 15:48

      This would explain how so many are paying [read invoices sent out}. As they can't make out the 8 or 9, then let's sent the invoice to both and see who pays first........

      drsparky - 2014-02-26 10:16

      Possibly... the software have trouble recognizing differences between 8 and 9. It's an issue with some OCR algorithms (and often exaggerated by images that are out of focus).

  • Ludi Van Der Nest - 2014-02-25 14:41

    AND IT TOOK YOU 3 WEEKS TO RESOLVE! LOL

      Mike Heyns - 2014-02-25 14:50

      They spent two plain tickets with accommodation and full meals / entertainment of probably R20,000 to verify that the tractor exists??

  • KingPun - 2014-02-25 14:48

    Im not sure if all transactions charged to my car belong to ###138GP or ###139GP so can have my invoices written off as well? since it could have been the other guy driving.

  • Monty Olivier - 2014-02-25 14:49

    Why does this make the news???? Total BS, what about all the other problems that does not make the headlines? Sanral is looking for brownie points but we don't care!!! They fixed one invoice, so what...

      Mike Heyns - 2014-02-25 15:55

      @Monty: Would love to know how they resolved it!! Threw it in file 13 or tracked the panel van?

      drsparky - 2014-02-26 10:17

      Well, judging the amount of comments on this article (including yours of course), makes this newsworthy. :-)

      mmmmTim - 2014-02-27 09:45

      It made news because it is the first one they have actually managed to sort out.

  • Johan Jordaan - 2014-02-25 14:57

    "The Invoice has been written off as it was an error from our side". The entire e-toll system is an error in judgement from Government's side.

  • Dorino Kalamaras - 2014-02-25 15:06

    Guys.... I am gonna get a John Deere...

  • MonkInsane - 2014-02-25 15:29

    Great - they solved 1 problem out of thousands upon thousands! Good for you!

      Amber Rancic - 2014-02-25 15:38

      I've heard a fair number of people complaining that the notification sms's sent out after you've logged a query are swiftly followed by a "resolved" sms - me thinks they're just trying to pad the statistics there!

  • Iszi Doe - 2014-02-25 15:43

    Go to hell SCUMRAL we do not care what you have to say! We don't need no gantries let the #$%^ burn, burn %^&*( burn.

  • gerry.klos - 2014-02-25 21:59

    How kind of the idiots

  • mmmmTim - 2014-02-25 22:45

    And this is why every invoice should be accompanied by photos together with an affidavit for each set of photos swearing that the photos have not been changed while in digital format, and the other requirements in the ECT Act of 2002 dealing with digital evidence that may be used in court proceedings. Otherwise there is nothing to stop SCAMRAL photoshopping any picture they feel like.

  • Utopian Indigent - 2014-02-26 07:15

    That's the way to get Sanral's attention - get your personal etolls problem in the newspapers. If you can't, nobody will attend to it.

  • Cj Venter - 2014-02-26 07:16

    should have read "The Invoice has been written off, along with this whole etoll scam."

  • arthur.salvado - 2014-02-26 07:59

    Good on you Sanral. One problem solved. Now let's tackle the other 1million problems out there . If you need assistance , there's a few uneducated unemployed people looking for jobs. They'll fit in perfectly with your level of expertise

  • arthur.salvado - 2014-02-26 07:59

    Good on you Sanral. One problem solved. Now let's tackle the other 1million problems out there . If you need assistance , there's a few uneducated unemployed people looking for jobs. They'll fit in perfectly with your level of expertise

  • CALAMITYSA - 2014-02-26 10:11

    Now we would like to know who the owner of CAR 10844 is??

  • drsparky - 2014-02-26 10:12

    Oh, really? So the Optical Character Recognition algorithm is buggy? ...is that what you are saying? If you cannot even read a registration number with a standardized typeset, how faulty and buggy is the rest of your system? Sanral, then you have to admit that a photograph of each every gantry passing is required before payment can be expected. You're welcome to sent those to me... I will still not pay. I don't pay bribes, I don't pay e-toll, I am NOT corrupt, I am am PROUDLY South African.

  • Piet Snot714 - 2014-02-26 10:56

    So we paid all that money to overseas people for something that we could do better here - what a rip off. So much for doing it locally in SA.

  • Cassie Kruger - 2014-02-28 20:49

    I lodge a querry for each notice received or sms and received emails stating resolved yet I received new letter ( Correspondence ) with the same transaction ans sms stating Vat invoice you owe and an amount

  • Bra Tambo - 2014-03-04 21:25

    Spot the dof Sanral lie. The Sanral invoice came with attached photo of a white panel van CAR 10944, being the same as their tractor's CAR 10944. Seems Sanral can and did edit their photo to now be CAR 10844. Liars.

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