Sanral blames e-toll glitches on EFTs

Sanral blames e-toll glitches on EFTs

2013-12-03 21:41

Johannesburg - The SA National Roads Agency Limited (Sanral) said on Tuesday that an investigation revealed that problems experienced  on its website stemmed from financial transaction options.

Sanral said users who wanted to register for e-tolls were struggling with typical problems experienced on websites with financial transaction options.

It said users must alter the settings on their computers if they were unable to register for e-tolls on the website.

"By accepting the e-toll website as a secure site on the personal computer settings, it will allow the user to gain access to the e-toll website for registration," Sanral said in a statement.

Stop the fuel levy - Inkatha

Meanwhile, the Inkatha Freedom Party (IFP) is called on the government to stop the fuel levy and reduce the price of driver's licences.

IFP Gauteng caucus leader Bonginkosi Dhlamini said the party cried for the 2.5 million road users in the province.

"It is sad that having a means of transport has now become a sin. Our people are being coerced and manipulated into paying for what is going to prove to be the most expensive blunder this leadership has ever done," he said.

Dhlamini said the government's attempt to put a positive spin on e-tolling shocked the party. It could not understand how the government could find it "logical to rob Gauteng citizens in broad daylight".

He said the government should stop the fuel levy and reduce the price of driver's licences.

Traffic jam

On Tuesday morning, traffic on the M1 highway from Soweto towards the Crown Interchange, which is not tolled and is close to the N1, was at a standstill, Johannesburg metro police said.

Meanwhile, Transport Minister Dipuo Peters said the expected monthly e-toll tariffs had been exaggerated by critics.

"Expected monthly tariffs payable by light motor vehicles show that about 83% will pay not more than R100 a month, and 0.59% in the same class will reach the maximum of R450," she told reporters at the SA National Roads Agency Limited's (Sanral) operations centre in Midrand.

"We are very disappointed that some of our citizens and leaders, including those who have in the past styled themselves as champions of the rule of the law, will not this time around accept the rule of the law," Peters said.

Take advantage now - ANC

The ANC called on motorists on Tuesday to register for e-tags to take advantage of the benefits - including discounted rates for frequent users.

"The ANC further calls for restraint from all members of society against mobilising for lawlessness as it relates to the e-tolls," said ANC spokesperson Jackson Mthembu.

Mthembu said the ANC was grateful to the almost one million South Africans who had already bought their e-tags and who had committed themselves to working with the government to improve infrastructure.

The Democratic Alliance took its protest to the skies with an aircraft towing an anti-e-tolls banner. The red and blue banner read: "Fight e-tolls, vote DA". It circled Germiston on the East Rand before flying over all the newly-tolled routes.

Use your votes - DA

DA Gauteng premier candidate Mmusi Maimane said people needed to use their votes to fight e-tolling.

"If you oppose tolling, you must oppose the current government."

He reiterated that motorists were under no obligation to register for e-tags and he said he would not register his own car.

The Congress of SA Trade Unions (Cosatu) vowed to continue its fight against e-tolls and said the government had demonstrated its stubbornness and unwillingness to co-operate with workers.

"December 3 will represent the day on which our government has refused to listen to the views of the people and the poor," Cosatu Gauteng secretary Dumisani Dakile said.

"It represents a clear demonstration of cadres who have been power-drunk and believe that they could do as they so wish," Dakile told reporters in Johannesburg.

  • Kevin Marsh - 2013-12-03 21:49

    A rotten government trying to make the nation pay for their errors . Fuel levy or nothing .away with E Tolls . Don't give in . Scamral will fold

      DelusionBuster - 2013-12-03 22:12

      "... traffic on the M1 highway from Soweto towards the Crown Interchange, which is not tolled and is close to the N1, was at a standstill..." Are these people not the Anc supporters? Imagine Imagine what's going on in their minds right now...

      Consider Aswell - 2013-12-03 22:12

      E-toll glitches? No kidding the whole thing is a glitch! So how can you prove driver x was driving y km's if the website folded after how many months of getting ready? And today was not even peak traffic. E-toll = E-folly!

      Frederick Kaczynski - 2013-12-03 22:36

      "By accepting the e-toll website as a secure site on the personal computer settings, it will allow the user to gain access to the e-toll website for registration" So they want me to accept a self signed and / or / unrooted certificate for financial transactions? W.. T.. F.

      DerekMain - 2013-12-03 23:00

      BWAHAHAHAHA!!! FAIL! AMANDLA AWETHU! Phansi cANCer, phansi!!!

      lacrimosewolf - 2013-12-04 01:34

      Dunno why anyone's surprised. Can't issue a correct electricity bill year after year, why did anyone imagine that this would be any different? This whole e-toll scheme seems to be built on hope and not much else

      UNITY - 2013-12-04 06:15

      Its not good to make 0.59% of motorists pay 450 a month to us the roads? Why? If that is the percentage of motorists that travel such distances it is minute,and the price of e-tolls should be regulated to one price,as it shows that 0.59% of motorists will travel further, and will not cause wear and tear as the majority of road users will travel shorter distance! So the pricing option is stupid and makes no sense!!!! Penalising motorists for travelling further why? People have to travel far to earn the same salary as the person that travels shorter distances! What studies Scamral and government?what do they know about citizens and why they travel further?

      Ritz40 - 2013-12-04 06:29

      If the maximum is R450 and your are a frequent traveler will it make a difference to register for the discount?

      Bruce Williams - 2013-12-04 07:16

      I call BS on this story. Nobody was trying to pay them.

      King OfThiefs - 2013-12-04 07:20

      ......................./´¯/) ......................,/¯..// ...................../..../ / ............./´¯/'...'/´¯¯`•¸ ........../'/.../..../......./¨¯\ ........('(...´(..´......,~/'...') .........\.................\/..../ ..........''...\.......... _.•´ ............\..............( ..............\.............\ salute the corrupted government!

      Xenswim1 - 2013-12-04 07:30

      @ Koos this lot expects ANC supporters to be disciplined cadre and pay up. Ergo if you try ride alternative or avoid payings then you are not worthy of the ANC.

  • Werner Nel - 2013-12-03 21:49

    So they want to drop a cookie on your pc by changing your security settings. How weird.

      JMaree - 2013-12-03 23:38

      Drop a virus on your comp/phone more than likely... Funny that it has taken Scamral (CancER government) almost one day to have problems with the system. Now imagine when they have your bank account details and they "accidentally" not only take the money they say you owe, but everything else too!?!? They will ask you to be patient (how long have the poor masses been waiting for the promised services...20 years?) while "fixing" the problem! I think I would rather DENY government access to my finances!

  • Colin Nelson - 2013-12-03 21:54


      Godfrey Welman - 2013-12-03 22:04

      @Colin...LOL...ETF = Electronic Toll Fraud

      Rohin Jadin - 2013-12-03 23:04

      SMH -electronic trip fare

      Thomas Thompson - 2013-12-04 04:28

      LOL...I think the ETF is a news24 booboo, but what's new....

      Thomas Thompson - 2013-12-04 07:41


  • Simon Ramapuputla - 2013-12-03 21:58

    I am proud to say etolls proudly brought to you by ANC. what other carries brought?

      Evert Klopper - 2013-12-03 22:22

      Dear Simon, you are a traitor of your own kind, a sheep of government a disgrace to the human kind take your e-tags and shove it where the sun don't shine

      Rohan Kasseepersadh - 2013-12-03 23:44

      I haven't the faintest idea what you're trying to say. Is it a question? Is it a statement? To which side do you belong? Where did you learn language?

      bpaschke - 2013-12-04 16:25

      I am in complete support of what you say simon! ........ Not... You buffoon!

  • Theunis De Jongh - 2013-12-03 21:58

    After we vote you thiefs out, the expectation is that NO-ONE will pay. Until then, no e-tag!

  • Wernher Friedrich - 2013-12-03 22:03

    Just the beginning of their system crashing, can not wait when the systems start causing billing errors and can not understand why two different cars at different places has the same number plate and drive at the same time, going to be beautiful to know how one driver is going to be at the same time in two different places. The system can not handle such a situation and will CRASH completely. HA HA HA

      Konstabel Koekemoer - 2013-12-04 08:52

      And the statement by Sanral that getting a tag will protect you from someone cloning your number plate is a total lie. They will automatically deduct all transactions from the 'cloned' vehicle from your toll account and you will never get your money back. If this was not the case you could just register a tag but never fit it to your car ... that way they would then have to assume it is a cloned car and not charge, this of course will never happen.

  • Ronnie Coleman - 2013-12-03 22:07

    You can go and dance on top of those gantries to entertain visitors for the festive season. Make JZ top dancer. He can dance.

  • CliveK - 2013-12-03 22:07

    Uh? Blame ETFs? This must be the original excuse of the year. Don't they geddit that the vast majority are opposed to e-tolls?

  • JohnDough - 2013-12-03 22:21

    And so the BS starts....blame everyone and everything else but SCAMral. Go and intercourse yourselves, no tolls for me!

  • Precious Mathabela - 2013-12-03 22:28

    Mr President, ANC, Sanral-which part of NO do you not understand?! Is it the N or the O?! Unite South Africa. I refuse to pay for the fat cattles going to Nkandla or paying another Lobola.

      Andrew Dorfling - 2013-12-03 22:41

      Good on you.....let's stand together against this evil ;-)

  • Ronnie Coleman - 2013-12-03 22:35

    Wat rook hierdie ouens?

      Salome Monyebodi - 2013-12-04 04:08

      the anc has dug its own grave,they'l certainly lose votes in gauteng,n now they r threatening Thuli Madonsela n accusin her of havin political agenda,they r tryin to save face fr electing the most corrupt leader fr second term.

      Salome Monyebodi - 2013-12-04 04:10

      the anc has dug its own grave,they'l certainly lose votes in gauteng,n now they r threatening Thuli Madonsela n accusin her of havin political agenda,they r tryin to save face fr electing the most corrupt leader fr second term.

      Salome Monyebodi - 2013-12-04 04:10

      the anc has dug its own grave,they'l certainly lose votes in gauteng,n now they r threatening Thuli Madonsela n accusin her of havin political agenda,they r tryin to save face fr electing the most corrupt leader fr second term.

      Babytrish-Pat Buli Manele - 2013-12-04 08:54

      Die ouens rook nyaupe!!!!

  • Kieran Daly - 2013-12-03 22:41

    What are these "glitches"? Did SCUMRAL miss something? Did no one else see the interview on ENCA this evening with Jeremy Mags and Vusi Mona (SCAMRAL Spokesperson). He said everything went extremely well and there were NO glitches, yet their website was down for most of the day? Is that not a glitch? Just ANOTHER display of this poor scheme's blatant lies to a nation steadfast in overturning the unjust law that has been forced upon us. Out with E-Toll!!!

  • jungleboy - 2013-12-03 22:48

    Today was a turning point in this countries history. It will be remember as the day the people of Gauteng were bought to thier knees by their own leaders. Its the day the peoples revoloution will begin

  • WildCatSal - 2013-12-03 22:49

    Kkkkk.. Hoe lekker kry ek nou!

  • Ronnie Coleman - 2013-12-03 22:53

    Why pay? it is paid for anyway?

  • Sheik Mohammad - 2013-12-03 23:06

    ANC will pay at the next election.

  • Clement Mokone - 2013-12-03 23:13

    Motorists should remember this- the SA society at large supports you. We are tired of this stupid grade 6 school bunk leader.

  • mariannechris - 2013-12-03 23:13

    I will never go to Scamral's website. I don't want my computer to catch a virus. And give them my bank account details??!! Who would be that crazy?! Might as well just give the government your entire salary, your fingerprints and your DNA too. Who would trust this gang of thieves? NEVER!!

  • theo.bhengu - 2013-12-03 23:52

    What I saw in some of the e-toll outlets yesterday and this morning suggests no revolution. People are registering and buying e-tags. I bought mine and my wife's last month. People keep deceiving one another on these forums.

      Mike Mcc - 2013-12-04 04:54

      Gutless coward

      Konstabel Koekemoer - 2013-12-04 08:57

      @ Theo, just look around you on the freeways and parking lots. Most cars don't have tags. And good luck to you if you happen to be caught up in a COSATU protect with your e-tag fitted. I'm sure they will see you as a traitor and maybe let their anger out on you and your car.

  • Rohan Kasseepersadh - 2013-12-03 23:57

    Somebody described this as SCAMRAL. Yes, this is going to be the biggest collapse since Fidentia. And it shows the ANC's acumen for business. Its going to cost them the next elections. And the Public Servants Pension Fund who's money is invested here is going to lose big time. In a country where 90% of people can't pay TV Licence, how on earth do you expect them to pay for for unnecessary tolls? Stupid ANC.

  • Omar Hartley - 2013-12-04 00:01

    The ANC just doesn't get it- claiming that its ONLY about R100 a month. Bloody idiots- it should be R0.00 a month!! And don't for a minute believe that its going to stay at one price forever. This is only the 'introduction' fee. Once they have you tied in, then they can raise the price as they see fit. To hell with SANRAL and to hell with the ANC. Remember, e-tolls are proudly brought to you by the ANC.

      Konstabel Koekemoer - 2013-12-04 08:59

      The R100 is a total lie and they will never release real stats from the system. There can be no reasonable argument for tolling so all they can do is spread lies and idiotic propaganda.

  • Sean Tearnan - 2013-12-04 00:29

    Well, if you know anything about web development, having a look at that website, now it's back up again, doesn't give you a great deal of faith that sanral know what they are doing. The code references internet explorer 4 and netscape 6, both of which were last actively used in 1998. Effectively, the code is 16 years behind the times.

  • Utopian Indigent - 2013-12-04 00:29

    Can you imagine a bank or other competent service provider asking us to cancel our computer security settings in order to transact with them?!? Are they nuts?

  • Gerhard Harmsen - 2013-12-04 00:34

    This problem is just your browser picking up that the SANRAL site is a SCAM and protecting you from having all your money stolen. This isn't a glitch its simply what your anti-virus is suppose to do, the same thing happens when you log on to a phishing site.

  • Valerie Vale - 2013-12-04 00:51

    You must be crazy if you give them your banking details!!!

  • Tiaan Niemand - 2013-12-04 00:58

    Always an issue/fault and NEVER Yours!!!!!

  • Jo Davies - 2013-12-04 01:23

    What a load of bull!

  • Daniël Malan - 2013-12-04 01:49

    ANC have dug their own grave, I love it!

      Johan Bester - 2013-12-04 07:35

      And the more they comment & discuss the more you see how laughable they are. If you look at their faces they really believe themselves.

  • Jason Jaded - 2013-12-04 03:10

    Don't expect a fix from them too soon! The E-services portion of the City of Johannesburg's site has been offline since August after their "security glitch". Next they're going to demand that you go into an e-Toll store to make your payment every month. Just another day under ANC cadre rule...

  • Coli Erasmus - 2013-12-04 04:13

    O.M.G. Are they actually asking us to change our internet security settings to access their website? Att: All hackers and scammers, if this isn't an open invitation I don't know what is.

  • Christo Botha - 2013-12-04 05:05

    Come people, let's vote out this ANC government at the elections.The DA has vowed to scrap the e-toll.The DA will get my vote.Let the public have the final say in this e-toll saga.Let's bring the ANC down !

      Jan Steyn - 2013-12-04 06:22

      Don't worry. The DA will spin same story as they did with Chapman's Peak: the contract is already in place and cannot be rolled back. They only use it now to gain votes!

  • Alta Steyn - 2013-12-04 05:08

    This is just the start Sanral. Ever heard of the saying - what goes around comes around? Your system is doomed for failure from the moment your started threatening people out of their daily bread.

  • Raymond Kok - 2013-12-04 05:31

    i hope the whole system crash and stay crashed for ever

  • Alta Steyn - 2013-12-04 05:39

    Peters is the poorest of the poor. She has no heart and no soul.

  • Pieter Lesch - 2013-12-04 05:51

    EFT's Extra Terrestrial F***-ups...who they going to blame next for their shortsightedness and incompetence.

  • Whiskey Romeo - 2013-12-04 06:00

    Now its our Computers thats at fault!! Idiots!! Your System Failed on the Frist day!!! Admit you are wrong and Corrupt!!

  • MeLee Okay - 2013-12-04 06:03

    The website is Cr@p. cannot calculate your expected travel. Have no idea how to find out what the names of my gantries are.... "Laughing stool pigeon"? My route goes as follows get on highway. 150 meters go through gantrie and billed for 12 kilometers. I exit highway after 4 kms but I've been charged for another 8 Kim's I haven't used. The SAME happens on my way home. So for +/- 8 Kms of highway use daily, I'm being charged for 24 Kms ... 16 Kms overcharge per day .... Go figger.

  • Alta Steyn - 2013-12-04 06:15

    They can demand as much as they want. I will not pay and will stay e-robbing-tag free.

  • Jan Steyn - 2013-12-04 06:19

    What he actually mean to say is that you must add it as a trusted site. That means your computer will execute any code that they sent to it. They want to hack your computer... Do not do it, they want to spy on you!!!!!

  • Henri Robert - 2013-12-04 06:21

    Day one, etoll = BIG FAIL.

  • Duits - 2013-12-04 06:48

    I hope someone hacks into their system and stuffs up the whole thing!

  • Sue Tyler - 2013-12-04 07:19

    don't they get it, an extra R100 is food on the table for lower income families. What's not to understand about that? It may be a measly R100 to them but then they earn in excess of anyone other than the filthy rich......

  • Muke Matshaba - 2013-12-04 07:21

    Mthembbu is an etoll benefactor,,,,money hungry idiots.

  • Xenswim1 - 2013-12-04 07:27

    Make taxis pay and I will consider paying etoll.

  • Christo Boshoff - 2013-12-04 07:30

    Seeing we are now paying for the TROLL-ways in Gauteng, we need to get that amount relief on the tax of fuel! The tax on the fuel are supposed to be for maintaining and upgrading our roads, with E-Trolls on our roads, we are paying Double! Surely that is against the constitution!

  • Mark Russell - 2013-12-04 07:42

    Here we go! Please don't let these idiots onto your system. Next headline is sanral server deducts millions out of registered users accounts on its own. All record of transaction lost. Kindly contact sanral with proof of the erroneous debit if you would like to recover your money.

      Lungi Mtshali - 2013-12-04 07:54

      You are wrong Mark...last sentence will read 'kindly accept out apologies for the bank's mistake, hope you got insurance'

  • Storm Chambers - 2013-12-04 07:52

    Cant even keep a website up, Good luck trying to get people to pay and sending those summons!!!!

  • Sisie Indola - 2013-12-04 07:56

    I am so sick to death of the ANC blaming everyone else for their incompetence. When will they start to take responsibility for their own mistakes and sheer uselessness.

  • Lucky Ntsoseng - 2013-12-04 08:23

    True ANC leaders must be turning in their graves.

  • Ian Gloag - 2013-12-04 08:46

    Do some calculations, they state that 83% of people will be charged less than R100.00 per month, that's a lie. R100.00 @ R0.30km = 333 KM per month, at 22 working days per month this means that 83% of users are only travelling 15.1 km per working day or 7.5km in one direction to work or back home. I think that if this was the case we would not need 4 lane freeways because that distance is about two off ramps apart. SANRAL is lying and stealing from us do not get an E-tag and it will fail

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