Joburg Metro tackles billing crisis

2012-07-12 17:19

Johannesburg - Progress has been made progress in resolving Johannesburg billing crisis, the City said on Thursday.

Systems had been established to resolve queries within an acceptable timeframe and the integrity of statements sent to customers had been improved, said spokesperson Gabu Tugwana.

He said this was in line with the roadmap for revenue and billing announced in November 2011, when the City committed to improve its customer service.

"The backlog of customer queries were successfully resolved by a dedicated clearing team by the end of June," said Tugwana.

He said outstanding queries were those reported in fewer than 30 days.

"Adequate resources have been allocated to identify and deal with any additional, complex issues which may as yet not been resolved," he said.

Tugwana said a quality assurance mechanism had been set up where resolved queries were checked for accuracy before feedback was given to customers.

"We have also initiated open days, where customers are presented with an opportunity to enquire about various services with relevant departments," he said.

  • michael.kleber.376 - 2012-07-12 17:48

    But a year ago they tackled this issue and are tackling it again are the previous tacklers still tackling this problem and will the new tacklers not tackle the old tacklers or did the old tacklers not manaege (sic) to tackle the problem thus there are now new tacklers ?

  • michael.i.wright - 2012-07-12 17:58

    Are they talking about the same one that's been going on for years, or have they succeeded in screwing something new up?

  • emma.mansvelt - 2012-07-12 18:34

    Just because someone makes a statement, it doesn't make it true. I have a query that is still outstanding from November 2010. No matter how many times I phone or go into the Randburg office nothing has been done. I was even promised a discount (remember those promises just before the Municipal elections last May?) but nothing has ever been done on my account. And I'm still not receiving my monthly statement - the last time I received anything from the CoJ was in December last year and the bill was so messed up, I had to lodge another query on top of my original query. Not really sure how he can make a blanket statement like that!

      Fhedzani Sadiki - 2012-07-12 18:56

      You are right Emma, my boss still has issues with CoJ. They keep sending him a bill for electricity even though he is on prepaid. Every single month he gets an estimated bill for a meter that does not even exist.

      steven.lyons.900 - 2012-07-12 19:02

      Snap - I have a billing balls up (or lack of billing for 14 months) and they should have given me a discount of closse to R125,000 per Amos Masondo's discount scheme. Yet no one will take your call to resolve this written promise. I have reference numbers upon reference numbers in respect to this matter. Letters to City Councillers and the City finance manager in this regard. Yet not a word has been heard from this supposed team that has resolved most of the City's billing problems.

  • trevor.pietersen.3 - 2012-07-12 18:57

    we found a "program" for the computer....that was written in 1990 it will work...mmmmmmm

  • waynegavin.scholfield - 2012-07-12 19:04

    What a load of crap. I have had several queries logged with the City for several months and no progress what so ever. I Purchased a vacant plot in July 2011 and to date they are unable to bill me. Hence I cannot get a clearance certificate to progress transfer as I developed and sold the property. An absolute fiasco.

  • Chappies ZA - 2012-07-12 19:13

    Another Enatis solution ;-)) it is amazing at this day and time that they cant sort out these issues.

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