Consumers complain most about cars

2012-07-24 13:43

Bloemfontein - Issues with motor vehicles form the bulk of the complaints investigated by the Free State consumer protection office, a spokesperson said on Tuesday.

Of all the complaints received, 30% were about motor vehicles, said economic affairs department spokesman Elsie Ntsane.

She said 20% of the complaints were about furniture and 20% about electrical appliances, 15% were about housing problems and 15% were about clothing, cellphones, toys, medical aid and guesthouses.

Ntsane said the motor vehicle complaints were mainly about dealers failing to provide after-sales services and documents, including proof of purchase or payment and agreement contracts.

The complaints about furniture and electrical appliances were mainly about dealers refusing to take back defective goods.

She said the office received 164 complaints in the first quarter of the financial year.

Of these, 144 cases were investigated and resolved by trade and industry advisers in the office. The other 20 were resolved by the Free State Consumer Court.

Ntsane said many unsuspecting consumers fell prey to harmful business practices because they were not aware of their rights.

The Free State Consumer Protection Act recognises eight consumer rights: the right to be heard, to safety, to redress, to a healthy environment, to be informed, to choose, to consumer education and to satisfaction of basic needs.

Ntsane said consumer complaints could be lodged telephonically or in writing, either by fax or post, or in person.

She said the services of the consumer protection office are free.

  • badballie - 2012-07-24 15:23

    Good work, keep it up, South Africa, the land of corporate bullying and general deceit as an acceptable business practice needs to be tamed.

  • comurray - 2012-07-24 16:10

    I can understand electrical appliances, these are mostly imported from China and have a built-in self destruct so more and more of the same junk can be sold.

  • wendy.schneider3 - 2012-07-24 19:08

    stay away from cars that has only been in the country for the last 20 years

  • barry.clemence - 2012-07-24 20:17

    I booked and paid for flights for my mom and I to go to Durban to go to my mom's twin funeral on the 19 July. SAA had a technical difficulty with the flight to Durban and the plane had to turn back to PE. The next flight to Durban would leave at 11h00, but the funeral was at 11h00 and therefore of no use to us. As SAA were not able to deliver on their contractual agreement, I asked for a full refund while still at the airport. Due to SAA's tardy handling of this matter, I am still in the dark about the amount to be refunded. The estimate is only about 50% of the total amount of R6.5K. SAA did not provide the promised service, so is it not reasonable to expect a full refund? Any advice how to take this further would be welcome? A contact email would be great.

  • ladydee.suresh - 2012-07-24 21:19

    I have purchased a vehicle in March 2012, which had many problem, the vehicle went back the dealership for repairs, but came back with the very same faults. was getting no joy from them so went to the bank that financed this vehicle they also were taking there time to help. I wrote to the Consumer Act and also the Motor Industry Ombudsman four time but up till now have no response from them and this vehicle is just standing in my yard unused. The sale aggrement and the vehicle description doesnt correspond, and all my complains was within 14 days for purchase. yet still no help! As a consumer what should i do?

  • bassanio.ndzekeni - 2012-12-11 10:18

    i need help guys dont know where to go now and im paying car i never recieved so can u please help me its almost eight month now my lawyers say they cant help me

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