Claims flood in after Gauteng hailstorm

2012-10-23 14:55

Johannesburg - Dial Direct Insurance has been flooded with claims following the hailstorm that ravaged Gauteng on Saturday, the short-term insurer said on Tuesday.

Dial Direct said it received 3 302 motor and non-motor claims within 12 hours (worth millions of rands), with more claims coming through daily.

The hailstorm that hit Gauteng on Saturday left a trail of destruction. Hail the size of golf balls shattered car windscreens, windows and bonnets and crushed roofs, patio glass and garden furniture. 

“This is definitely one of the most destructive storms we have ever seen.

"Dial Direct staff worked overtime to capture these claims and so far, the majority have been finalised,” said Bradley Du Chenne, senior executive of Dial Direct.

A large percentage of claims came from Primrose in Germiston. Other areas that were badly affected include Elsburg, Sunnyridge, Symhurst, Boksburg and Edenvale.

“Hail claims are fast tracked which means that they are finalised when they are reported. So far 74% of all claims submitted on 22 October have already been finalised.

"While there have been reports of a buildings glass shortage, contingency plans have been put in place and we don’t foresee a delay,” said Du Chenne.

Hail storms are unpredictable and although Gauteng has been given the all clear for the remainder of the week, Du Chenne urged motorists and homeowners to be cautious.  

"If another storm occurs, take cover immediately. Motorists are advised to pull off the road, preferably under a bridge.

"It’s also advisable to store a blanket in your car to protect you from shattered windscreens.”


  • Pulverturm - 2012-10-23 15:20

    YAY, anything that hurts Dial Direct makes me happy. They screwed me over a couple of years ago and I strongly discourage ANYONE from using them as an insurer! They take ages to process claims, will find any excuse to repudiate a claim (didn't happen to me but I know of others it's happened to) and then when they have to pay out anyway, they get around that little guarantee that claims won't affect your premiums by cancelling your policy! Yay, I hope 90% of the Hailstorm victims are Dial Direct customers and they get bled dry!

      Pulverturm - 2012-10-23 15:21

      I hope Dial Direct get bled dry, not the victims that is!

      EthanDade - 2012-10-23 15:29

      Yup I second that! Dial Direct dont honor loyalty. They increase premiums nilly willy.

      mrp721 - 2012-10-23 15:30

      Ummmmm newsflash - all insurance companies screw you over the moment you try to make a claim...

      Clive.D.Buckley - 2012-10-23 15:41

      Couldn't agree more, was also screwed over by Dial Direct... they are part of Auto & General.. ANY company associated with A&G should be avoided at all costs (such as Budget, Dial Direct, 1stforwomen)... Bunch of legalised crooks...

      Clive.D.Buckley - 2012-10-23 15:44

      @mrp721... that is why you go through a broker... I use InsuranceZone (and my policty is underwritten by Hollard.. I have made 3 claims, 2 for vehicle damage and one for a fire I had in my house and had no hassles whatsoever... you may pay slightly more, but it is worth every penny...

  • rat.thinker - 2012-10-23 15:34

    I got a push notification from weatherSA that a hail storm was on the way and moved my car into the garage. These guys are SUPER accurate and saved me a huuuge amount of effort. Sure the insurance companies will eventually pay, but I won't have the effort of having do deal with a claims process. Neither will I have to deal with the inconvenience of not having my car while it is in the panel beaters. Thank you WeatherSA!

  • christina.setloboko - 2012-10-23 15:39

    Power of nature I respect it, we are like ants.

  • beverley.heidemann - 2012-10-23 15:46

    In some parts, hailstones were the size of TENNIS balls!!

  • nyiko.ngobeni.5011 - 2012-10-23 16:05

    Pay pay betaal!

  • vernon.lesch.7 - 2012-10-23 17:31

    My Wife had a Claim with Outsurance,and her Premium went up with more than R150.I was driving her Car at night when i hit a big tyre that lied flat on the Highway.Many other cars had just as much damage.Her being completely innocent OUTSURANCE still decided to increase her premium substancialy.A year later we had an armed robbery and her car was taken after the thugs had loaded it with a lot of our possessions.Not being her fault again OUTSURANCE increased her premium again after they had paid her the retail value.We changed to another insurance company and Got a more expensive car insured for R200 less.Botom line, do your homework and you can find better deals out there.

  • Tracey - 2012-10-23 18:16

    What's the purpose of this article? Dial Direct looking for a pat on the back for doing the job than many more thousands pay many more millions for them to do?

  • stephen.j.dickson.3 - 2012-10-24 07:52

    Suffer all you Insurance and Banking Pigz.........bottom line.

  • smith.celeste - 2012-10-24 08:43

    If you don't like having insurance, don't use the service. It's a business,not a charity. I think it's great that there are systems that make it possible to get huge amounts of damage covered for just a few hundred rand a month. If your premiums go up, deal with it! If it wasn't your fault, does that make it the company's fault, or the fault of the people paying premiums without claiming? If you don't like the system, go live in the veld and be a hippy.

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