Consumer body probes timeshare firms | Fin24
 
  • State of the Nation Address

    The crisis at Eskom will feature in the president's address, says his economic adviser.

  • Dudu Myeni

    A former SAA executive says the airline's ex-chair asked staff to 'do illegal things'.

  • Fin24’s newsletter

    Sign up to receive Fin24's top news in your inbox every morning.

Loading...

Consumer body probes timeshare firms

Jun 04 2013 07:51
Sapa
Johannesburg - The National Consumer Commission is investigating leisure companies offering timeshare after receiving hundreds of complaints over the past two years, The Times newspaper reported on Tuesday.

Prudence Moilwa, the commission's head of enforcement and investigations, said there had been so many complaints about holiday contracts in the timeshare industry that it had been decided to launch a large-scale investigation.

In 2011, it had received 781 complaints and last year the commission handled 596 complaints, which included travel and budget-holiday clubs.

Moilwa declined to name which timeshare companies were under investigation.

Complaints included customers not being able to cancel their contracts which they could no longer afford, and unavailability of accommodation, often due to overbooking.

"This is a very complex industry, which requires a lot of time and energy to understand. The investigation might, therefore, drag on way beyond the expected timeframe," said Moilwa.

The investigation was due to be completed by July 17.

South African has more than 740 000 timeshare owners, according to a study by Grant Thornton in 2011.

NEXT ON FIN24X

 
 
 

Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
18 comments
Comments have been closed for this article.
 

Company Snapshot

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...
Loading...