Telkom unveils higher speed ADSL

2010-08-13 16:49

Cape Town - Telkom [JSE:TKG] says it is to increase the speed of its fastest internet digital subscriber lines to "up to 10Mbps" from Sunday.

"Telkom is enhancing its ADSL (Asymmetric Digital Subscriber Line) network to support ADSL speeds of up to 10Mbps (megabits per second)," the communications service provider said in a statement on Friday.

The speed upgrade would apply "in all areas which have suitable technology at exchanges to support" it, and would come at no additional cost to customers.

"The 10Mbps ADSL speed is an innovative enhancement to the existing fastest ADSL product, which now allows users to potentially burst at 10Mbps.

"All upgrades therefore remain subject to localised line conditions and the type of equipment available at the nearest exchange.

"The upgrade is focused on 4Mbps users who currently sync at full profile speed," Telkom said.

  • Telkom client - 2010-08-13 16:59

    Only a few users are actually getting 10Mbps, most users only get 6 to 8 Mbps line speed with the upgrades. Not really a very promising upgrade if only a small percentage of users are actually getting the full 10Mbps line speed.

  • Steven - 2010-08-13 17:03

    Great, so what about the majority of ADSL subscribers who still have to live with "broadband" speeds of 384kbps? In 2010 that kind of Internet access is nowhere near the definition of broadband. And for those of you lucky enough to have 10mbps lines, are you really going to fork out R1000+ for "uncapped" access once ISPs start launching their products? They're not going to offer 2.5 times the bandwidth for R400-R500 per month. And how quickly will you reach their ridiculous acceptable use policies? For many, once you're in the top 20% of their users you'll be throttled back down to my level: then at least I won't feel so envious of you any more!

  • wesley - 2010-08-13 17:06

    Telkom is hopeless, we are so far behind the rest of the world with our internet its rediculous. and come on news24 this story was news last week...wake up!!!!!

  • Harry - 2010-08-13 17:15

    well well....maybe now my 4mb line (that only ever have done 250k/sec) will do 500k/sec???

  • griff - 2010-08-13 17:20

    Dis baie mooi en alles, maar gaan die 384kbps mense ge-upgrade word na 1mb toe at least?

  • SR - 2010-08-13 17:21

    WHAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! son

  • Renny - 2010-08-13 17:21

    I love You Telkom

  • Telkomwho? - 2010-08-13 17:45

    Congrats Telkom, you getting there. When I lived in the UK 12 months back most boradband packages were 10Mb/sec with the real cheap subscriptions being 5Mb/sec. I belive Virgin offers 50Mb/sec packages there now. Oh well, at least we have the sun.

  • kenny - 2010-08-13 17:45

    I agree with Telkom client. It's very rare that any user reaches 10mbps. And besides, after the world cup, with all the infrastructure and cable laying, we could be getting faster speeds than that. I would be really impressed, when we eventually catch up with the 50mbps speeds available over seas

  • Bob - 2010-08-13 17:47

    Would it not be better for Telkom to deliver on the speeds that we are now paying for? I do not get anything near the speed that I am now paying for!

  • ontevrede - 2010-08-13 17:52

    Dis onregverdig dat net die rykes n opgradering kry.Wat van ons armgatte wat nie die hoe spoed lyn kan bekostig nie.Dis net nog n manier waarop telkom ons bedonner.Suid Afrika is ver agter die res van die wereld en wie is te blameer???TELKOM

  • Bigger PIcture - 2010-08-13 17:53

    Ok so everyone is bi@tching about prices and maybe we will get faster speeds etc etc etc, your missing the bigger picture.... telkom is upgrading the 4mbs to 10mbs FOR FREE!!! :P When last has telkom done ANYTHING for free? :PIm sure us 512 and 318 users will get an upgrade before the end of the year

  • p - 2010-08-13 17:54

    SWEET!!! Currently I am downloading at 418k/sec. I wonder what speed I will be able to reach now :)

  • Ripping you off - 2010-08-13 17:59

    all these services in SA are ripping you off. in the uk you get sky, free evening calls and unlimited ADSL (20mbs) for £18 a month. if you had to do that using telkom and DSTV you'd be paying a couple thousand rand a month.

  • Fred - 2010-08-13 18:00

    Sounds great, but did you notice the disclaimer : ONLY APPLIES TO LINES THAT WILL SUPPORT IT !!!! My 384Mbs line has never, on the occassional time lately that it works, ever run at more than 100Mbs, so obviously it won't help me at all. Question is ...... will it actually benefit any man in the street ????? I think, first fix the lines, then let's all get faster and smarter.

  • sixpix - 2010-08-13 18:25

    My wife is currently working in SA, but we live in the States..I have to agree with 'wesley' .. here in the States on average we are recieving 30-50mbps or better..for a slightly higher fee, one can get upwards of 75-100mbps...I think Telkom needs to re-evaluate its worth in a global market before it boasts of mediocre accomplishments..keep your chin up SA, I am cheering for you, and look forward to seeing SA emerge as a REAL global player as you should be!

  • Brad - 2010-08-13 18:30

    You lot are pathetically pessimistic. How sad it must be to be you!

  • Jason - 2010-08-13 18:44

    And when can we expect upgrades to the other type of lines???????????????

  • David - 2010-08-13 18:46

    Donlt be so fast to congrtulate Telkom. I am one of the 4096 users and since the upgrade last Sunday I can't even get dial-up speeds. I am hitting maybe 50 kbps if I am lucky! And, you would think living inside Cape Town (Tamboerskloof) I would be close enough to an exchange!! BUT NO! Nice of them to think of finally going full 10Mbps, but the infrastructure cannot support it - they put the "cart before the horse" and should have upgraded the exhcnages and lines FIRST!!

  • John Smith - 2010-08-13 18:57

    I've been synching at 8Mbps for the last week. I must be one of the lucky few.

  • Jaco - 2010-08-13 19:01

    And what about the lower priced users??? Telkom's minimum should be 1mb/s RIGHT NOW and next year the minimum should be 4mb/s. My 384kb/s is slower than making a christmas turkey in the oven. They upgraded the 4mb/s people because there are so few of them it costs Telkom only a bit to do it.

  • JakobRegop - 2010-08-13 19:01

    My employer had 4 x 4Meg ADSL lines. These proved so unreliable we canceled the lot. The clowns who run Telkom need to be taken outside & whipped until they admit that don't have a clue. (or go to Nigeria to use the network Telkom invested in) :-)

  • Brandon - 2010-08-13 19:12

    I've been upgraded to 10mbps.. now I can cap my account in 2 and a half hours! God I hate that company so, so much. 384k =R152 512k =R326 10mb =R413 Makes perfect sense!!!!

  • e-dot - 2010-08-13 19:23

    you wont get says UP TO so they can give you 4.

  • Logan - 2010-08-13 19:34

    WOW... they cant get their 4meg working!!!! Telkom says they will convert any 1meg to 4meg BUT will only support up to 1meg... so now what are they going to support? "we offer 10meg but will only support up to 1meg"???!!!!!!what a load of crap.....

  • @Telkom client - 2010-08-13 19:36

    NO wrong..... most user's will get 1meg, because telkom doesnt gaurantee anything more then that!!!!!!!!!!!!!!!!!!!!

  • Bryan - 2010-08-13 19:48

    It is a step forward.

  • Jan - 2010-08-13 19:51

    Winston the Pidgeon, please step forward - some SPEED testing to do, please.

  • links - 2010-08-13 19:55

    this is great however since telkom has upgrade our line.. well guess... endless problems... technitians working since Tuesday i have more joy from my vodafone card than connecting via adsl to internet... lets hope they can sort teething problems...

  • Janneman - 2010-08-13 20:00

    ...I'll be waiting to do a speed test on Sunday...maybe download a couple music libraries...

  • Lurker251 - 2010-08-13 20:22

    (SAFer living in the US) 25Mbps down/ 22 Mbs up only costs me R550, uncapped (but I'm sure that will change). R1000 for 10 Mbps!!! Living in the US, I save more money on goods than if lived permanently in SA. A real shame.

  • client - 2010-08-13 20:43

    yep; what about upgrades for the 384k users? The prices are crazy: up to 384kbps - R152/mo up to 512kbps - R326/mo up to 10Mbps - R413/mo !

  • love u Telkom - 2010-08-13 21:41

    Steven, u ask "what about me using 384". Classis Marketing 101. U dont like 384' ? UPGRADE. No marketer throws freebies to entry level products. U get the carrot to upgrade and spend more!!! first year Marketing !!!

  • gpwengineer - 2010-08-14 00:55

    Now I can used my capped 9Gb faster every month. SO I guess i would need a top up by the 5th of every month. How about making the data cap like 50Gb or something if you offering these type of speeds.

  • IT Tech - 2010-08-14 05:47

    As an IT support person that looks after 40+ companies - I can confirm Telkom upgraded the 4MB lines to 10MB; for the last 7 days MOST of my clients have had either NO connectivity or the line has gone up and down like a yo-yo.... I have a list several pages long of names and reference numbers - including proof of several instances where fault are supposedly logged and NOTHING was entered on the system. (still waiting on supervisors to get back to me regarding these incidents) They promise to resolve the problem in 24-48 WORKING BUSINESS hours (whish is 6 working days!!!) On the sublect of speed - i have run the exact same download from multiple locations at the exact same time (each location has linux server synched to same time server and downloads the same file) and i can confirm that most of the 4MB lines are no faster than the 512KB and sometimes the 384KB lines. Just to illustrate how KAK the service is: the results are the same at 3am in the morning! Don't be fooled by Telkom - they are just charging (sorry - RIPPING OFF) you more for faster access to local exchange - the speed and congestion at exchange dictates the speed you will get. After finally getting some competition Telkom was all of a sudden able to drop prices by 60% - just shows how they have been raping their client base. I hate Telkom!

  • Download Junky - 2010-08-14 07:54

    Seriously! If you not happy with Telkom use someone else!

  • ADSL for Dummies - 2010-08-14 08:10

    Why do we have this capped crap? Who is Telkom fooling? They are fast to count your usage to 5gb with-out the "ability" to identify between local and overseas, and then all of a sudden the can identify between local and overseas for the next 30gb?

  • Utopian - 2010-08-14 08:23

    I am currently working on contract in the Sudan, it is the most undeveloped country in Africa but they are able to supply 3.75G uncapped wireless at R400 a month. Takes about half an hour to download a full length movie.

  • Greg - 2010-08-14 08:28

    Great marketing for Telkom! They can upgrade your line speed IF the exchange supports it. There are exchanges out there that can't even provide its locals with an ADSL line! Telkom cut the crap and start upgrading your exchanges. And by the way, having to wait 31 working days to get a line installed is NOT ACCEPTABLE. Surely if you have billions rands of annuual profits you could afford top improve your customer service?

  • nigel - 2010-08-14 08:46

    Its too early to tell how effective this will be, & how many will get it, but its a step in the right direction, more upgrades & cost cutting must follow, in nothern europe & USA 50 meg is quite common for less than R 300 per month. They dont use caps anymore either, but then again we are an emerging nation so we should be comparing our internet services with BRIC countries perhaps.

  • Spartan - 2010-08-14 09:01

    too little too applies to ONLY 4mb lines that sync at full speed, that meas that only those that are very near the exchange with very good lines will be considered for the upgrade. If im not mistaken this will be a very small %. Then there are all the other speeds that they aren't even looking at. Sorry Telkom you (& SA) is behind the curve & your supposed upgrade is simply spare capacity left over from the WC that you are selectively allocating to a few select customers with perfect lines. Dont try & make it sound as though you have proactively enhanced your ADSL offering to us customers. This is just a consequence of your contractual obligations to the FIFA. We are still waiting for a 1/2 decent ADSL service from you. As a gamer...thank God Xbox Live is comming to SA next month, now at least we have a fighting chance even at a lousy pathetic 4mb.

  • AncientGeek - 2010-08-14 09:16

    This is irrelevant. Our 2 dsl lines in Pretoria have been down for 7 days. We have to phone every day because Telkom keeps clearing the fault for no reason. 1 line in CT went down yesterday, still down. I've had a fault on a line in Sunninghill for over a year. Get the picture?

  • Eric - 2010-08-14 09:21

    Wow, so many complaints about Telkom and comparisons to Telecoms companies in the UK... and one even blames Telkom for South Africa being far behind compared to the rest of the World. FYI, Telkom is not the only Broadband Provider. And Brandon, YOUR LINE CAN SYNCH @ 10Meg, get yourself an uncapped account if you cannot control yourself or ask Telkom to drop your line speed to where you think it will take longer to reach your cap. I’m by no means defending Telkom, but come now, why do you want to upset yourself or moan about things that are set in stone “do something about it”.

  • StevenJ - 2010-08-14 09:24

    My take on this is lightly different - I THINK THAT Telkom is upping its line speed to indirectly compete with uncapped offerings (ie 'hurt' the provider a little to see if they can sustain uncapped on a much hungrier line), in addition to this, if you are a current Telkom ISP subscriber, then they will inevitably make more money quicker as your cap is going to be demolished in record time. . . . Having experienced international speeds, Telkom has a LONG way to go to even get close to them!!! But it is a start . . .

  • StevenJ - 2010-08-14 09:29

    . . . I currently have a 4Meg line that used to sync at 4Meg - however inn the last year or so, I don't seem to be able to get anything faster that 2.5Meg. I have had the Telkom technicians out to my place a few times, but their attitude is : 'This is the best we can do' . . . I just wonder what has happened - are they throttling bandwidth to get more subscribers on the 4Meg system?!?! I dont believe that the copper has degraded to that extent. Or maybe they are replacing stolen copper with an inferior alternative !! Either way it is not a fair offering to the consumer, especially the business one.

  • Lydon - 2010-08-14 09:48

    Completely pointless and idiotic of Telkom. 384Kbs - 512Kbps - 10 000Kbps. That product offering makes NO sense, especially if you look at their prices. Telkom seriously need to bump up 384Kbps customers to 1Mbps, and 512Kbps to 4Mbps. That would actually make sense. But no, as usual, the rich continue to get richer whilst the large majority of the user base sit with pathetic lines.

  • Craig - 2010-08-14 10:08

    Most of us will never see these speeds unless we live right next door to a telkom exchange, we're all still bound by a copper infrastructure which is ageing.

  • @love u Telkom - 2010-08-14 10:17

    yes thats true. HOWEVER, telkom's veiw is 384 means 50.... 1meg means 240k 4megs means just under 1meg and 10 megs means... if you lucky 4meg...for ever person who get close to 10meg... I'll show you 1000 people who telkom is making excuses to...

  • Joseph - 2010-08-14 10:22

    Winston the pidgeon is a fraud and was tested by non technical people with a non scientific approach. Beware who you trust

  • clint - 2010-08-14 10:50

    I'd like to say hogwash to Telkom. My ADSL line, supposedly 4mb doesn't work half the time. When the US gets up at about mid day it's even worse. We need an alternative to these people. I spend my life on 3g because it's faster, more reliable and it works. Telkom are really really poor.

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