Starbucks to temporarily shut 8 000-plus cafes for bias training | Fin24
 
  • Load Shedding

    Schedules for Cape Town, Jhb, Durban, East London and Polokwane, plus links to more.

  • Ponzi Scheme?

    'Africa’s Most Successful Trader' Jacques Magliolo is being investigated by the Hawks.

  • Fin24’s newsletter

    Sign up to receive Fin24's top news in your inbox every morning.

Loading...

Starbucks to temporarily shut 8 000-plus cafes for bias training

Apr 18 2018 06:30
Leslie Patton, Bloomberg

Chicago - Starbucks is temporarily closing more than half of its US stores next month so employees can undergo racial-bias training, a response to the arrest of two black men at one of its cafes in Philadelphia.

The coffee chain plans to shut its more than 8 000 company-owned stores during the afternoon of May 29. In the US, about 59% of its locations are Starbucks-owned. The rest are licensed locations.

Starbucks is facing an outcry following the Philadelphia incident, which involved a manager summoning police after the two men waited at a Starbucks table without ordering. Chief Executive Officer Kevin Johnson apologised for the arrests, calling them a “reprehensible outcome,” and vowed to better train employees.

The company will train nearly 175 000 employees across the country, Starbucks said. The instructions also become part of the program for new hires.

“I’ve spent the last few days in Philadelphia with my leadership team listening to the community, learning what we did wrong and the steps we need to take to fix it,” Johnson said in a statement.

* Sign up to Fin24's top news in your inbox: SUBSCRIBE TO FIN24 NEWSLETTER

starbucks  |  us  |  racial profiling  |  racism
NEXT ON FIN24X

 
 
 
 

Company Snapshot

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...

Voting Booth

Do you think government can solve the Eskom crisis?

Previous results · Suggest a vote

Loading...