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SA shortlisted for international contact centre award

Cape Town - South Africa has once again been shortlisted by The European Outsourcing Association (EOA) for Offshoring Destination of the Year 2015.

Now in its sixth year, the EOA Awards recognises and celebrates the efforts of companies who have demonstrated best-practice in the European Business Process Outsourcing (BPO) market.
South Africa, the 2013 EOA Offshoring Destination of the Year, will compete against Bulgaria and Latvia for the prestigious award in 2015.  

Kerry Hallard, CEO of the National Outsourcing Association commented: “We’ve had a wide variety of entrants for the EOA Awards this year, a fantastic combination of organisations demonstrating the best and brightest that European outsourcing has to offer.

From the submissions received it is clear that buyers and suppliers are partnering to deliver innovation, transformation and significant value-add results. We are also seeing a number of countries across the continent making great strides as outsourcing locations, now competing with more established offshore destinations.

“Being shortlisted for the EOA Awards is a testament to having achieved something truly spectacular in the realm of outsourcing. The award winners will be announced in Lisbon on 8 October, and we’re very excited to see which partnerships and organisations will be crowned as the best of Europe’s outsourcing elite,” said Tebogo Molapisane, CEO of BPESA.

Companies with a large European presence currently outsourcing their customer service work to South Africa include Amazon, Asda, Barclays, BP, British Gas, Brussels Airlines, Lufthansa, 02 and Shell.

“South Africa is known as a world class customer service destination for English based interactions, but increasingly we are seeing several European countries using South Africa to service their customers in French, Dutch, German, Spanish and Portuguese,” said Molapisane.

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