Cape Town airport awards top performers

Cape Town airport awards top performers

2014-11-28 14:05

Cape Town - Airports Company South Africa, Cape Town International Airport (Acsa CTIA) hosted its annual Feather Awards ceremony at Cavalli Stud and Wine Estate in Stellenbosch on Thursday.

The awards are based on passenger and airport users' feedback and provides Cape Town International Airport with an opportunity to recognise top performing airport members for outstanding customer service rendered during the year with the aim of entrenching a culture of great customer service.

"An airport experience is delivered through a variety of role players ranging from the airlines to the baggage handlers, car hire, security screening and more. Often times the passenger has varying experiences at these different touch points. Our intention is to create a holistically positive airport experience by focussing on excellent customer service. The Feather Awards is about recognising those entities that go the extra mile to ensure that the passenger experience is pleasurable and memorable," said Deidre Davids, communications manager: Cape Town International Airport.

The awards are researched using three independent local organisations and verified by two international organisations namely the Airports Council International (ACI) and the Transport Research Laboratory (TRL) in the UK. Levels of service in each category are thoroughly assessed and a comprehensive report is compiled.

The results are the average of responses collected over an annual period. The surveys conducted targets users (passengers and other customers) to evaluate various elements of services provided across the airport.

"We pride ourselves in having a customer centric culture within the airport community and this is a way of acknowledging and appreciating the efforts of the airport community," added Davids.

"Cape Town International Airport is the most award winning airport in Africa. This does not happen by change - it's based on the commitment and dedication to providing the best service to users consistently. Now the passengers and other airport users are telling us who the best of the best are," concluded Davids.

There were also special awards such as the General Manager Award won by Abdul Khan, the managing director of Katanga Parking Services. The Quadriplegic Association of South Africa (Qasa) also took the opportunity to recognise those who play a significant role in assisting special needs passengers. Awards went to the baggage handlers Swissport, Menzies Aviation and BidAir Services.

Feather Awards winners 2014

Awards based on passenger and airport users' feedback

Best Airside Food & Beverage Service Provider: Alba Easy Lounge;

Best Landside Food & Beverage Service Provider - Sit Down: Soaring Hawk Spur;

Best Landside Food & Beverage Service Provider - Take Away: Steers;

Best Landside Retail Service Provider: Accessorize;

Best Financial Services Provider: Vat Refund;

Best Airside Retail Service Provider - Domestic: Cellini;

Best Airside Retail Service Provider - International: Out of Africa;

Best Large Car Rental Operator: Avis Car Rental;

Best medium Car Rental Operator: First Car Rental;

Best valet service provider: APS Valet Services;

Best public road transport service provider: Centurion Holiday Tours;

Best Advertising Concessionaire: Khombisa Media;

Best Government Service Provider: Customs;

Best Maintenance and Engineering Airport Award: Wasteplan;

Safety Award: BidAir Aircraft Grooming;

Best Ground Handler Award: BidAir Services;

Best Airline - Domestic Low Cost:;

Best Airline - Domestic Full Service: South African Airways;

Best Airline - Regional Services: Air Namibia;

Best Airline - International Services: Emirates;

Airside Operators Association (AOA)Top Gun: Wayne Clarke;

Airports Company South Africa: Security;

Airline Operators Committee (AOC) Top Gun: Hakeem Meyer (Airports Company South Africa: Fire and Rescue);

Quadriplegic Association of South Africa (Qasa): Swissport, Bidair Services, Menzies Aviation;

General Manager's Award: Abdul Khan (Katanga Parking Services).