Vodacom denies outage Rica-related

2011-06-30 15:23

Johannesburg - Mobile operator Vodacom Group [JSE:VOD] on Thursday denied that its network outage was related to the Regulation of Interception of Communication Act (Rica) deadline.

"The engineers are still working on the network outage - apologies to everyone affected. Just to confirm, this is not related to Rica," the group said on its Twitter account.

Vodacom earlier apologised via Twitter that "certain customers" were having difficulties calling or sending text messages on its network.

The group tweeted: "We're aware that certain customers are experiencing an inability to call or SMS. Sincere apologies, we're working on a fix."

In a press statement the group added: "We are currently experiencing network issues in some areas. Our engineering team is working hard to resolve the problem."

On Wednesday, the group also confirmed that it was having trouble with its network.

"We can confirm that a small percentage of our customers have experienced a delay in using our USSD recharge system. The airtime has been credited but in some cases it is not yet reflecting on the individual's balance. We would like to apologise to any affected customers and assure them that their recharge will be visible on their account shortly," Richard Boorman, Vodacom's executive head of media relations, told I-Net Bridge.

Sim cards not registered ahead of the deadline on Thursday midnight would be cut off, the operators stressed. Operators confirmed that they were expecting a last-minute rush to register as 2.7 million sim cards still need to be registered.

MTN’s South African unit said about 10 000 users were affected by network issues.

“At the moment, we are not aware of any prevalent network problems but have experienced data-related network issue earlier today,” MTN said.

The company said the glitch has since been resolved.

  • Pheasant Plu - 2011-06-30 15:28

    A small percentage? Does the whole of Ctn qualify? I trust that Vodacom will reimburse me with a % of my rental to compensate for them not providing a service.

  • CNA-LOL-BS - 2011-06-30 15:30

    Yes VODADOM!!!

  • suspiciousme - 2011-06-30 15:33

    certain customers only? not rica related? pull another one, Vodacom! you are like a bunch of politicians now! DENY DENY DENY. LIE, LIE, LIE!!!

  • peewee - 2011-06-30 15:34

    the V'com network has been down most of the afternoon....Viva MTN!!!

  • Gorilla - 2011-06-30 15:34

    "Some areas" ??? What a load of lies. It's EVERYWHERE. Point is that no-one has the balls to say "this is the problem" so they feed us this garbage.

  • Cabo - 2011-06-30 15:34

    Great Article

  • gcr - 2011-06-30 15:36

    Whatever the excuse it is annoying the poor quality of service these idiots deliver. Can't connect to number is such a stupid response when trying to use your phone - doesn't tell me there is a problem with the network

  • Bloed - 2011-06-30 15:37

    tick tock - tick tock

      LittleBootsy - 2011-06-30 17:54

      oh yeah..... t.i.c. t.i.c. boom........ Voda is just talk - talk is cheap. They should start to deliver service...... What about a vote....... among Voda, Mtn, Cell C.............. Come on media, we'd like that wouldn't we?

  • Ingrid - 2011-06-30 15:37

    My phone does not even ring when I called from my landline to my cellphone. I got an engaged signal then he phone just simply cut out. What is going on?

  • MikeMack - 2011-06-30 15:38

    Never mind Vodacom, all damn networks are impossible today. MTN has been a joke too! So if not for RICA how is it that all networks are bombing out today!

  • Twoplusthree - 2011-06-30 15:39

    95% of our employees on Vodacom have no network. Not a minor issue.

  • MrSpiderman - 2011-06-30 15:41

    Pull my other leg, it has bells on!!

  • Bloed - 2011-06-30 15:42

    Tick Tock - Tick Tock

  • lianne.keiller - 2011-06-30 15:42

    Honestly, I don't care if it is or isn't Rica-related. Point is that we are without the ability to make/receive calls or send messages. If it really isn't rica-related, I find it very difficult to believe that this happens as a coincidence on the day of the deadline. What really Pi$$es me off is that I have 4 lines on my name with vodacom and only one of them (my one) is the one that can't make calls! Get you act together Vodacom!!!!

  • Francois - 2011-06-30 15:42

    It's not only recharge customers, contract and business customers are all having issues....

  • John - 2011-06-30 15:44

    I have one vodacom sim card working and one not. It shows as SOS only. Use my phone for business so has had a really negative impact on me today.

  • v3 - 2011-06-30 15:46

    Maybe if they focussed less on their bottom line and executive salaries, Vodacom would spend more on its network and avoid the dropped/missed calls and delayed/lost SMSs

  • RR - 2011-06-30 15:48

    Vodacom only has 2 ways of checking if you are RICA'd. One is to call 082111 and ask them - but the lines are jammed up. Takes some time to get thru. The other way is to send an sms sending the word RICA to 31050 - but with all the network outages (and not a small number of customers - a rather large portion i might add) one cannot even send an sms to check. There is no means to check via the web, email, nothing. Good luck. Rubbish.

      Hope123 - 2011-06-30 18:41

      If you had done it looooooong ago, you wouldn't need to go through all that trouble to check, now would you?

  • coconuts - 2011-06-30 15:49

    "small percentage" - I think a very large percentage Everybody we have tried we cannot get throught to

  • Bullet - 2011-06-30 15:49

    Too much of a coincidence...I smell a rat.

  • Daniel Steyn - 2011-06-30 15:51

    This is utter BS!!! Stop making excuses and beef up the network to prevent outages like this...

  • Antonio Jacobus - 2011-06-30 15:52

    Well this month you can expect an outage in my payment...and yes its crap service related. You're just useless, can't wait for my contract to end so I can switch to another network.

      Shane - 2011-06-30 17:50

      switch to Cell C mate watch trevor noah take the piss out of vodacom

      M's_b/friend - 2011-06-30 17:58

      Been there, tried that, ended up going back to Vodacom as the others are twice & even triple as bad!!! That said, whatever you do, DO NOT GO TO CELL C, my nephew did not pay his bill & was handed over. I agreed to help him out and tried to phone the legal department to sort things out (it's only R400 odd). Five months later and the only luck I get is a receptionist who politely puts me on hold to nobody each time (once waiting for two hours). I have sent e-mails to countless managers at Cell-C & no one, & I mean NO ONE has bothered to get back to me. If someone that is willing to help reads this, please e-mail me at

  • Ben - 2011-06-30 15:52

    "Small percentage of our customers" my ass!! EVERYBODY I know who has Vodacom, is having problems!

  • colyn.serfontein - 2011-06-30 15:53

    Well I am in Nelspruit area and my phone is dead, friend in Johannesburg and a friend in the cape has the same problem. So I have to accept we are in the grouping "certain customers" and "some areas". Jokers !!!

  • Grayman - 2011-06-30 15:53

    "We're aware that certain customers are experiencing an inability to call or SMS. Sincere apologies, we're working on a fix." Don't apologise, just credit me for the time that I was unable to use your network!

  • PureBlack - 2011-06-30 15:54

    It seems as denying is what most people excel in this Country.

  • craige.pershouse - 2011-06-30 15:57

    Useless ... How does Vodacom expect people to double-check their RICA status before the end of the day when there's no network?!

  • thabatao - 2011-06-30 16:02

    What about burglar alarms? This is not good. Bad, very bad.

  • Big Easy - 2011-06-30 16:04

    Yip - Now youre officially RED!!!! Should have stayed blue boys!!

  • Chaos - 2011-06-30 16:05

    I wouldn't be surprised if this isn't a little "RICA nudge" from VC

  • Diablo7 - 2011-06-30 16:05

    I Think Vodacom forgot to RICA;)

      Niknac - 2011-07-01 09:01

      Well said

  • Robbie - 2011-06-30 16:11

    Ummm someone clicked on the wrong button too soon...

  • SAMANYIKA - 2011-06-30 16:11

    Vodacom goes RED.

  • Roque - 2011-06-30 16:19

    So if its not RICA related, what is it? they not saying! Go fiugre!

  • Greenrain - 2011-06-30 16:22

    I have been down since 1pm today!!!

  • Ettienne - 2011-06-30 16:31

    So Vodacom, how do you intend re-reimburse those of us who have lost income as a result of your poor maintenance of technology? I seriously think those of us who utilize our phones for Business, especially when we have what they call LARGE ACCOUNTS, should form a group and SUE Vodacom!!! I sincerely hope Vodacom takes note of my intentions!!! What about people who have been stranded along side the road with mechanical breakdowns, kids in their vehicles etc etc? Any other RELIABLE network who wants my business, contact me!

  • Tshane - 2011-06-30 16:34

    This country is useless as far as service providers go, with vodacom it has been happening more and more, you can not complain coz there is no service to complain about

  • Proffie - 2011-06-30 16:40

    Vodacom. Bloody useless! I'm going to another network. Missus and kids on MTN...never have a problem.

      Ockert - 2011-07-01 14:11

      Moved number from Vodacom to MTN mid last year and have had no problems since then, always either no service or limited service problems.

  • Donald.P.Muller - 2011-06-30 16:41

    Nonsense!!! I have 4 phones on contract and only one is affected, this is not a network problem, Vodacom have messed up. I bet thsy did a test run of the RICA shutdown and this has affected a heck of a lot of cell phones, including phones that have already been RICA'd.

  • Amera - 2011-06-30 16:48

    Wow, a bit of a coincidence, me thinks!

  • shauncro - 2011-06-30 17:29

    It's way to coincidental to not be part of this. MTN is also experiencing major problems!

  • ksg002 - 2011-06-30 17:33

    Absolute nonsense MTN!. i have not had coverage from about 11am today. Everyone that i spoke to had issues regardless if they were MTN or Vodacom subscribed!

  • Shane - 2011-06-30 17:48

    Oh come now Vodacom we Know you stuffed and it was due to RICA that your suystems have crashed.... you know you guys wher once market leaders but now you just followers and you your self proved it the day you took red as your colour the same colour cell C dumped months earler... well i now know why you took the red thats cause thats the colour your clients have been seeing the past few months but to day well you just put the cherry on top... you know this phone is my business... who compensates me for my loss ... but i bet you want my pament at the end of the month no matter what loss i had today...mmmm well the way i see it you guys are the only network who has crased with this RICA crap so i guess you guys are way down at the bottom of the sevice provider list.... mmmm well i must say i love it when Trevor Noah takes the piss out of you guys... Hey Trev cant wait to see what you have to say about this one ... and get some one at cell C to give me a call i wanna abandon this Sinking ship

      Valkerie - 2011-07-01 11:01

      @ Shane: CellC piggybacks on Vodacom's network infrastructure..? If Vodacom sinks, CellC will be short to follow I think.

  • x - 2011-06-30 18:22

    I am also apparently also a 'certain customer'. I flew down this afternoon from JHB to CTN and phone was dead over there and still is here.

  • Cameron - 2011-06-30 19:19

    My wife has a phone which uses 3G and her phone EDGE and my phone just says sos!! As per the other comments, DON'T APOLOGISE JUST FIX IT!!!!

  • african - 2011-06-30 19:23

    How about some airtime refunds to all your clients, Vodacom? Don't you love the jargon these guys use? Some how it makes everything better (not). In SA "sorry" gets you off the hook every time. How about making these guys actually pay for lack of service delivery - focusses the mind wonderfully does a kick in the wallet!

  • McProud - 2011-06-30 19:54

    Ok so Vodacom is experiencing "Load-shedding", if this was Eskom we would have all by now crucified them and asked for heads to be rolled . . .

  • Peter - 2011-06-30 20:47

    20:40 Hatfield, Pretoria - Still no service. Wake up Vodacom and publish updates as to status of problem on your website. The truth would help as it appears to be a little more than "certain customers" in "certain areas".

  • Shane - 2011-06-30 22:24

    hey crap man i still have no dam service how can you say its over

  • Big Apple - 2011-07-01 09:10

    I guess they did not want to loose their 2.7 mil customers and created the clitch to keep them alive and paying :)

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