Johannesburg - SA banks have achieved slightly higher customer satisfaction scores than last year, although expectations seem to be rising, according the South African Customer Satisfaction Index (SAcsi) released on Monday.
The overall score was 76.3 out of 100, compared to 75.6 in 2013.
The banks measured were FNB, Absa, Nedbank, Standard Bank and Capitec. They were selected on the basis of market share. The massive sample size of over 16 000 customers benchmarked Capitec and FNB as leaders, with scores of 82.2 and 79.3 respectively, both significantly higher than the average SAcsi score of 76.3 out of 100.