Cape Town - A Fin24 user was perplexed after trying to purchase 5 gigs of data and then seeing his bill surge.
He turned to social media platform Twitter to take on his mobile network. After giving him an unsatisfactory answer, it seemingly stops engaging with him.
Have a look at how it unfolded.
.@Fin24 more prolonged data issues ongoing since September. No resolve. New month, new issues. RT @Inxusa: ... https://t.co/befUQVAkDZ
— Dan van Hemert (@Inxusa) December 14, 2016
@Vodacom111 screenshots of the 3rd December and today's data balance. Note the times of the 3rd, 04:51, 04:56 and 10:04. pic.twitter.com/M4Y7zlcdsJ
— Dan van Hemert (@Inxusa) December 14, 2016
@Inxusa Our records indicate that a 3GB data bundle was successfully purchased and allocated on the 03rd December. ^JN
— Vodacom Support (@Vodacom111) December 14, 2016
@Vodacom111 I don't buy 3GB data bundles. Check my history. Always been 5GB's. And since when does a 3GB cost R399? Try another answer.
— Dan van Hemert (@Inxusa) December 14, 2016
@Vodacom111 your records, and your system since your migration, are not reliable. Please get back to me with a more reassuring answer.
— Dan van Hemert (@Inxusa) December 14, 2016
@Vodacom111 explain how I go from 0 to 1.47GB regardless of the data bundle I tried to buy, which showed as an error. Check the times at top pic.twitter.com/1fQBAeky8C
— Dan van Hemert (@Inxusa) December 14, 2016
@Vodacom111 Try proper answer. My bill went up R400 yesterday. Why? For a purchase on the 3rd? For 3GB? Really! You stealing, not fooling me pic.twitter.com/AmPGsODxVh
— Dan van Hemert (@Inxusa) December 14, 2016
@Vodacom111 12 hours apart, R400 increase. Nothing purchased yesterday. Try your BS elsewhere. What's the real reason? It's not a 3GB bundle pic.twitter.com/umTva1s2Za
— Dan van Hemert (@Inxusa) December 14, 2016