Publications
Partners
Cape Town - Smartphone problems are not only limited to Android devices, as Jamie Wood discovered with his BlackBerry.
Wood bought a Z10 but reached out to Fin24 after reading that a user had a battle to get a Sony smartphone repaired:
I had an issue with my Blackberry Z10 3 months after purchase, firstly the screen started going on and off and then this stopped happening.
Next the applications would not open until the phone was rebooted (which took 10 minutes at a time) and this would happen every two to three hours.
The phone then went on to a rebooting cycle and I left it to see if that would work. It did not so I took it back to Vodacom as the phone was still on a contract.
They sent the phone in for repairs and it came back after two weeks. I noticed that this seemed to be a different phone but the technicians insisted that this was the same phone.
The phone worked for three days and started doing the same thing again. I took the phone back to the repair centre and they sent the phone for repairs again. Three weeks later they again gave me a different phone and this time admitted that it was a refurbished phone.
This phone worked for another four days and did exactly the same thing again. When I took it in they advised me that the repairs would be too expensive and that the best option would be to claim from insurance, which I did.
I now have a brand new Z10 which again sometimes does not want to open the applications on the phone, but it is yet to go on the reboot cycle.
Disclaimer: All articles and letters published on
MyFin24 have been independently written by members of the Fin24
community. The views of users published on Fin24 are therefore their own
and do not necessarily represent those of Fin24.
