Share

Samsung: Nothing wrong with the Galaxy Note

Seoul - Samsung on Wednesday rejected claims that its new oversized smartphone had a defect, after some customers posted pictures of a gap between the frame and display panel.

The South Korean electronics giant, which had poked fun at rival Apple over reports that its new iPhone model was susceptible to bending, said the "Gapgate" complaints concerning the Galaxy Note 4 were groundless.

After the "phablet" went on sale in China and South Korea on Friday, a number of South Korean users posted or tweeted pictures showing how a business card could be inserted between the display panel and the frame.

Some warned the gap would collect dirt and might even allow fluid into the device.

Samsung insisted the gap was a natural part of design that "does not impact the functionality or quality" of the phone.

"We assure our customers that all Galaxy Note 4 units meet our strict manufacturing and quality control standards," it said in a statement.

A company spokesperson added that the model had passed rigorous tests for dirt protection and water resistance.

The Galaxy Note 4 is important for Samsung, which brought the launch forward, apparently with the aim of getting it into the China market before the new iPhone 6, and larger iPhone 6 Plus.

Samsung initially pioneered the market for the "phablet" devices sized between a smartphone and a tablet computer when it introduced the Galaxy Note series in 2011.

The two rivals have locked horns for years in their battle to dominate the global smartphone market, suing each other for alleged patent violations and using aggressive advertising.

In a recent ad for Galaxy Note, Samsung showed a bent phone bowing to a straight phone with a line "Bend to those who are worthy".

We live in a world where facts and fiction get blurred
Who we choose to trust can have a profound impact on our lives. Join thousands of devoted South Africans who look to News24 to bring them news they can trust every day. As we celebrate 25 years, become a News24 subscriber as we strive to keep you informed, inspired and empowered.
Join News24 today
heading
description
username
Show Comments ()
Rand - Dollar
18.99
-0.2%
Rand - Pound
24.14
-0.1%
Rand - Euro
20.64
-0.2%
Rand - Aus dollar
12.39
+0.3%
Rand - Yen
0.13
+0.5%
Platinum
913.65
-1.1%
Palladium
1,016.50
-4.6%
Gold
2,158.65
-0.1%
Silver
25.07
+0.1%
Brent Crude
86.89
+1.8%
Top 40
66,252
0.0%
All Share
72,431
0.0%
Resource 10
53,317
0.0%
Industrial 25
100,473
0.0%
Financial 15
16,622
0.0%
All JSE data delayed by at least 15 minutes Iress logo
Company Snapshot
Editorial feedback and complaints

Contact the public editor with feedback for our journalists, complaints, queries or suggestions about articles on News24.

LEARN MORE
Government tenders

Find public sector tender opportunities in South Africa here.

Government tenders
This portal provides access to information on all tenders made by all public sector organisations in all spheres of government.
Browse tenders