Share

UPDATE: Faulty blade knocks out MWEB services

Johannesburg - Internet service provider MWEB has been affected by downtime on Wednesday morning.

The outage reportedly affected MWEB’s ADSL internet services.

Meanwhile, MWEB submitted a post on its Facebook page explaining the problem.

“We are currently investigating an outage which is affecting some services hosted in our data centre in Cape Town,” wrote MWEB on its Facebook page at 07:34 on Wednesday.

“Engineers are on site. Updates to follow shortly. The outage has affected our telephony system, therefore you will not be able to reach our call centre at the moment,” said the company.

MWEB further posted an update that said “faulty hardware has been replaced and services should begin returning to normal within the next half an hour”.

UPDATE: MWEB statement

At 09:47, MWEB issued the following statement to Fin24 regarding the outage on Wednesday.

"MWEB experienced an outage between 07:00 and 09:00 today. All connections have now been re-established. The outage was caused by a hardware failure on one of its core network switches, affecting a number of services hosted in its Cape Town Data Centre. The faulty blade on the hardware has since been replaced and all services have been restored."

How has the MWEB outage affected you? Tell us by clicking here.

This has been the second outage for MWEB in just under a month.

Earlier this month, an email outage affected MWEB owing to a problem with one of its upstream providers.

READ: MWEB email downtime affects customers

We live in a world where facts and fiction get blurred
Who we choose to trust can have a profound impact on our lives. Join thousands of devoted South Africans who look to News24 to bring them news they can trust every day. As we celebrate 25 years, become a News24 subscriber as we strive to keep you informed, inspired and empowered.
Join News24 today
heading
description
username
Show Comments ()
Rand - Dollar
18.89
+0.2%
Rand - Pound
23.83
+0.3%
Rand - Euro
20.36
+0.3%
Rand - Aus dollar
12.31
+0.3%
Rand - Yen
0.12
+0.2%
Platinum
908.05
0.0%
Palladium
1,014.94
0.0%
Gold
2,232.75
-0.0%
Silver
24.95
-0.1%
Brent Crude
87.00
+1.8%
Top 40
68,346
0.0%
All Share
74,536
0.0%
Resource 10
57,251
0.0%
Industrial 25
103,936
0.0%
Financial 15
16,502
0.0%
All JSE data delayed by at least 15 minutes Iress logo
Company Snapshot
Editorial feedback and complaints

Contact the public editor with feedback for our journalists, complaints, queries or suggestions about articles on News24.

LEARN MORE
Government tenders

Find public sector tender opportunities in South Africa here.

Government tenders
This portal provides access to information on all tenders made by all public sector organisations in all spheres of government.
Browse tenders