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Limits on Telkom’s uncapped R599 LTE offer

Johannesburg - Telecom network Telkom’s launch of uncapped LTE products in Gauteng comes with limitations in usage, according to terms and conditions for these services.

On Thursday, Telkom announced an online sale from June 10 to July 10. Telkom plans to sell 24 month contract uncapped LTE products at prices starting at R599 per month.

The company explained that the promotional packages will be “capped at 150 (customers) per base station to ensure a high quality customer experience with the service”.

The offer then is set to start at R599 for the first 50 customers, R699 for the second 50 and R799 for the final 50 available packages at each base station, according to Telkom. The products form part of Telkom’s SmartBroadband Uncapped Wireless range.

READ MORE: Telkom launches uncapped R599 LTE packages

The offering is also only available where Telkom has an LTE network in Gauteng. Consumers need to be aware that this network is limited in reach (see this link here).

However, strict terms and conditions come with these packages.

Telkom has forwarded Fin24 the conditions concerning its fair usage policy. A fair usage policy is common in the telecoms industry to ensure that some users don’t put a strain on the network by embarking upon extraordinarily high data usage.

Parts of Telkom’s fair usage policy indicate, for example, how the company can terminate accounts of excessive bandwidth users on the network.

This is according to an acceptable use policy (AUP) regarding its LTE uncapped products that Telkom has given to Fin24:

"1. Telkom reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Telkom’s mobile broadband network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.

2. Examples of customer behaviour which compromise Telkom’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as Peer to Peer, Application to Application, Application to Server, news servers protocols (NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of a SmartBroadband Uncapped Wireless customer whose usage is continuously affecting Telkom’s network performance.

3. In order to assist a customer to be made aware of when his or her behaviour is compromising Telkom’s mobile broadband network performance, Telkom will provide to the customer such informa­tion as is practically available. Once usage is indicated as being dangerously high, Telkom reserves the right to suspend the relevant custom­er’s usage within 24 (twenty four) hours of usage having reached such levels. Customers who are restricted by Tel­kom in the aforementioned manner in a calendar month will be returned to full service profile at the beginning of the next month.

4. The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP regarding unlawful behaviour."

Should fair usage policies be done away with by telecom companies or are they needed? Tell us your views by clicking here.

To view more of Telkom’s terms and conditions regarding its uncapped LTE offering, you can view the full specifications of this below:

SmartBroadband Uncapped Wireless

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