Share

Complaints about iPhone 7 reception stir in China

Beijing - Complaints about call connection problems with Apple’s iPhone 7 models are spreading across social media in China just weeks after the devices were released.

READ: WATCH: iPhone 7 lands in SA, here's our rapping review

A chat group on the QQ instant messaging platform had grown to 1 600 people through Friday, just two weeks after it was set up, with critics saying the phones can’t receive incoming calls from mobile networks in standby mode and slamming Apple’s customer service.

Apple didn’t respond to requests for comment after being informed of the social media reports.

Li Dengke, who set up the QQ group, began noticing the missed calls a week after buying a silver iPhone 7 through Apple’s store on Alibaba’s Tmall.com. After the device was tested at an authorised service center, he was given a replacement.

“I received the new one on October 5, a few hours later, it is ‘out of service’ again," Li said.

The term “out of service” has become a hot topic on microblogging site Weibo while users have said a way to fix the problem is to shut down its fourth-generation connectivity and rely on slower 3G networks instead.

Greater China is one of Apple’s biggest markets and generates more than 20% of sales at the Cupertino, California-based company.

The region has driven Apple’s spectacular growth for years, even as smartphone demand elsewhere faltered, and the company has dozens of retail outlets on the mainland.

We live in a world where facts and fiction get blurred
Who we choose to trust can have a profound impact on our lives. Join thousands of devoted South Africans who look to News24 to bring them news they can trust every day. As we celebrate 25 years, become a News24 subscriber as we strive to keep you informed, inspired and empowered.
Join News24 today
heading
description
username
Show Comments ()
Rand - Dollar
18.90
+0.2%
Rand - Pound
23.86
+0.2%
Rand - Euro
20.37
+0.3%
Rand - Aus dollar
12.31
+0.2%
Rand - Yen
0.12
+0.2%
Platinum
908.05
0.0%
Palladium
1,014.94
0.0%
Gold
2,232.75
-0.0%
Silver
24.95
-0.1%
Brent Crude
87.00
+1.8%
Top 40
68,346
0.0%
All Share
74,536
0.0%
Resource 10
57,251
0.0%
Industrial 25
103,936
0.0%
Financial 15
16,502
0.0%
All JSE data delayed by at least 15 minutes Iress logo
Company Snapshot
Editorial feedback and complaints

Contact the public editor with feedback for our journalists, complaints, queries or suggestions about articles on News24.

LEARN MORE
Government tenders

Find public sector tender opportunities in South Africa here.

Government tenders
This portal provides access to information on all tenders made by all public sector organisations in all spheres of government.
Browse tenders