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Johannesburg - Cellular company MTN South Africa conceded gremlins were running amok with the upgrade of its billing systems, difficulties that have led to discrepancies with bills for its subscribers.
Karel Pienaar, MD of MTN South Africa, said that his company was "hard at work" rectifying the problems and was proactively identifying customers who may have been affected.
"MTN is following due process investigating the claims made by customers surrounding their voice and data usage. We have been in communications with the customers affected," he said.
"MTN is upgrading its billing system as part of a commitment to providing customers with world class service delivery.
"We are working hard to rectify the fallout from this process and will evaluate customer queries on a case-by-case basis," said Pienaar.
"We would like to apologise to our loyal subscribers for this inconvenience, and we appeal to them to bear with us. We will rectify every error in due course. Understandably, this is a long and arduous process," he added.
Fin24.com readers expressed shock at receiving bills from MTN far in excess of their expectations.
"MTN has billed me about R65 000 over the last four months," said a reader named 'Linus' on the Fin24 website.
Another, named 'Petro' said: "I have cancelled three data bundles after having to fork out R12 000 in two months for data we did not use."
MTN advised customers who have encountered unusual bills to contact its call centre.
- Fin24.com