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Telkom fails the test

Oct 30 2012 13:39

Company Data

TELKOM SA SOC LIMITED [JSE:TKG]

Last traded 48.72
Change -0.95
% Change -0.02
Cumulative volume 281875
Market cap 25.37bn

Last Updated: 01/08/2014 at 11:23. Prices are delayed by 15 minutes. Source: McGregor BFA

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Fin24 user Ike Jakson writes:

I HAVE been a Telkom [JSE:TKG] fixed-line customer and a very happy one since I got my first phone in 1964 in a small basement room that I was renting in lower Tamboerskloof almost right in the bend where Kloofnek turns off upper Long Street in Cape Town.

There is a nice secure feeling of having an old line phone as I abhor cellphones almost as much as I loathe television and the intrusions they brought into our lives.

My present number has been mine for 10 years and I added Telkom Internet to it soon after; it was complete happiness on my side.

However, I suspended my Telkom Internet about two years ago when I spent most of my time away from home on family matters and travelled with my laptop and a Voda modem stick, though I could hardly wait to settle down again and reconnect my Telkom Internet.

During my absence I didn’t pay much attention to the Telkom share price; all I wanted was my own Telkom Internet Connection again and live happily ever after.

It was therefore, with great inner satisfaction that I called Telkom Internet a few months ago and found the usual friendly lady to arrange it for me, though I noticed that I had to press a few more buttons on the phone and once had to complete the entire circle twice because I found myself back to button number one every now and then.

No fear though, they got it right, the lady said, and I felt the pulsating contentment in my heart that I have always felt for Telkom.

Perhaps I should now tell you that I previously had Telkom Closer Option 2 at about R120 per month and free calls during call-more time; my Internet Connection came at about R70 per month with free connectivity during call-more.

My monthly bill was often under R300 and I happily paid for calls I made and Internet Connection that I dialled up for during what they call ‘Standard Time’.

What a shock it was to receive a bill for R881 at the end of my first month of full Telkom service. The account showed double rentals and what have you; when I queried it they promised to pass a credit for calls I suddenly had to pay for though the account shows quite clearly that it was in call-more time.

Let me cut this short. It just went on and on, and on Thursday last week I called my bank to stop my debit-order.

And the reason for this unfortunate development? To my utter amazement I was forced to conclude that Telkom employs a large number of people that cannot read or write ordinary South African English; in fact, though I clearly point them to it, they cannot read the English in their own account that they email to me.

Some of you may have picked up from my previous posts on Fin24 that I am somewhat weary about high tech when it loses the human touch.

Technology is fine but must remain human-driven; without the human touch it becomes a disaster.

That is how Telkom failed the test; tech-driven Humanity ceases to function where it counts most; right down at the most basic of all human endeavours.

Animal Farm, here we come.  Hi Orwell, you had this one right too.

 - Fin24

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