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A Fin24 user wrote on Monday to complain about his Nebbank savings account seemingly having been closed and showing a zero balance. He wrote:
Even internet banking indicates zero balances and no transactions can be conducted.
According to the call centre it is a technical glitch, but no further info is available.
Can you please follow up on this. As a client I am extremely upset that there was no communication from Nedbank beforehand informing their clients.
On Tuesday the Fin24 user wrote that he could use his bank card again and his balance was correct again.
Fin24 asked Nedbank for an explanation and the bank responded as follows:
Nedbank can confirm that its internet and mobile banking platforms experienced a systems error on 13 April 2014 due to a systems change.
The change impacted all savings accounts, affecting balances, payments, transfers and prepaid top-ups.
Nedbank can confirm that clients transacting online were alerted by the bank with a message displayed after they had successfully logged on.
The message stated that the affected platforms were experiencing a problem with Savings accounts and that the technical team were currently investigating the matter. This matter was resolved on the same day, 13 April 2014.
Nedbank continues to invest in its internet and mobile banking platforms, ensuring a seamless and distinctive client experience.
It is extremely important that users continue to adopt strict security measures when using these platforms.
Internet security implemented
Nedbank implemented Approve-it, the latest in internet banking security functionality as part of the bank's on-going commitment to curb online fraud, "phishing" and scams, while ensuring a distinctive client experience.
Since its launch, Nedbank has had over 16 million secure online transactions with a reduction of over 99% in successful phishing attempts when compared to the same period in 2011.
Nedbank also offers clients the Trusteer Rapport, a free security application that secures browser communication from keyboard to website.
The application detects and prevents attacks launched directly against users.
If you are a victim of phishing:
- Contact the Internet Banking Helpdesk on 0860 115 060 and advise the agent that your details may have been compromised;
- Close any pop-up notifications or websites that may have opened. If you entered your credentials into the fraudulent site, log on to www.netbank.co.za;
- Enter your credentials and go to the admin console located at the top right of the page. Change your password and PIN immediately.
- Fin24
Ever been scammed? Share your experience
and you could get published.
* Disclaimer: All articles and letters published on MyFin24 have been independently written by members of the Fin24 community. The views of users published on Fin24 are therefore their own and do not necessarily represent those of Fin24.
Even internet banking indicates zero balances and no transactions can be conducted.
According to the call centre it is a technical glitch, but no further info is available.
Can you please follow up on this. As a client I am extremely upset that there was no communication from Nedbank beforehand informing their clients.
On Tuesday the Fin24 user wrote that he could use his bank card again and his balance was correct again.
Fin24 asked Nedbank for an explanation and the bank responded as follows:
Nedbank can confirm that its internet and mobile banking platforms experienced a systems error on 13 April 2014 due to a systems change.
The change impacted all savings accounts, affecting balances, payments, transfers and prepaid top-ups.
Nedbank can confirm that clients transacting online were alerted by the bank with a message displayed after they had successfully logged on.
The message stated that the affected platforms were experiencing a problem with Savings accounts and that the technical team were currently investigating the matter. This matter was resolved on the same day, 13 April 2014.
Nedbank continues to invest in its internet and mobile banking platforms, ensuring a seamless and distinctive client experience.
It is extremely important that users continue to adopt strict security measures when using these platforms.
Internet security implemented
Nedbank implemented Approve-it, the latest in internet banking security functionality as part of the bank's on-going commitment to curb online fraud, "phishing" and scams, while ensuring a distinctive client experience.
Since its launch, Nedbank has had over 16 million secure online transactions with a reduction of over 99% in successful phishing attempts when compared to the same period in 2011.
Nedbank also offers clients the Trusteer Rapport, a free security application that secures browser communication from keyboard to website.
The application detects and prevents attacks launched directly against users.
If you are a victim of phishing:
- Contact the Internet Banking Helpdesk on 0860 115 060 and advise the agent that your details may have been compromised;
- Close any pop-up notifications or websites that may have opened. If you entered your credentials into the fraudulent site, log on to www.netbank.co.za;
- Enter your credentials and go to the admin console located at the top right of the page. Change your password and PIN immediately.
- Fin24
Ever been scammed? Share your experience
and you could get published.
* Disclaimer: All articles and letters published on MyFin24 have been independently written by members of the Fin24 community. The views of users published on Fin24 are therefore their own and do not necessarily represent those of Fin24.
