Loading...
See More

Sars or smars?

Jul 19 2012 15:25

Related Articles

Sars tax tally nears 1 million

Gordhan: Be honest with taxman

Sars reeling under court judgment

Your shares and Sars

Approved tax law gives Sars upper hand

e-filing with a smartphone?

 
MyFin24 is a user-generated section of Fin24.com. The stories here come from users.

Fin24 user Razzo writes:

Earlier this month Sars (the South African Revenue Service) kicked off Tax Filing season with the tagline "Now everyone can be good at tax".

Wow, I couldn't wait to file my return as I believe all these contributions help shape this beautiful country. I do it religiously every year as soon as that notification email from Sars hits my email inbox.

However, all my attempts at being a good taxpayer were scuppered by the incompetence at Sars. I have all the case numbers and Sars employees' names to prove that – from the call centre to the branch to and fro.

Still, today I have an incomplete return. As I know it and also after feedback from fellow taxpayers, e-filing is supposed to be extremely convenient.

You actually don't need to physically get up and visit your nearest Sars branch. They are even going to allow an application on your smartphone soon.

But all this is not true. My experience with e-filing and Sars' service has left a bitter taste in my mouth. e-filing doesn't allow for multi-document upload and the reason for this I was given sounds ludicrous.

I was first told my PC isn't compatible. Then I was told I won't be able to do it due to only single documents allowed and the best one, I need an extra link.

Is this the quality of training given to the employees of the department we must trust or that we must put our trust in?

As days went by since my first attempt to get it right, my costs accumulated... transport, airtime, refreshments, time wasted, etc. I'm beginning to think I need to see a psychologist for dealing with the stress I have accumulated in dealing with Sars.

Is Sars going to reimburse me? I think not. 

Please help as I am about to lose my faith in the one government department I thought got it all right.

Sars spokesperson Adrian Lackay responds:

The confidentiality provisions contained in Section 4 of the Income Tax Act prevent Sars from publicly discussing taxpayer information.

That said, Sars does not tolerate poor service to taxpayers. Our experience, however, has been that taxpayers at times may make some technical errors when using a system like e-filing.

Since it has been brought to our attention, we have referred the matter to our operations division to establish the merits of the complaint, and to establish why the taxpayer has not been properly assisted either at the branch office or the Sars call centre.

It is important that, as in this case, taxpayers retain reference numbers as this enables Sars to track the engagement between the taxpayer and a Sars official. Sars will look into the complaint and contact the taxpayer.

* Get published! Send your money woes and joys to Editor@Fin24.

Disclaimer
: All articles and letters published on MyFin24 have been independently written by members of the Fin24 community. The views of users published on Fin24 are therefore their own and do not necessarily represent the views of Fin24.

Fin24 reserves the right to obtain service providers' comments before publishing any articles or letters. Fin24 editors also reserve the right to edit or delete any and all user comments received.

* Follow Fin24 on Facebook, Twitter and Google+.


 
sars  |  tax
NEXT ON FIN24X

Why I ditched medical aid

2014-10-28 11:07

 
 
 

Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
1 comment
Comments have been closed for this article.
 

Company Snapshot

We're talking about:

Small Business

Retailers of any shape and size can now unlock the power of mobile transacting.
 

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...
Loading...