1time non-refund: a user's experience
Fin24 user Elsie van Eck writes:
IT IS with absolute disgust that I am writing this email.
After reading and listening to everything about 1Time Airlines over the weekend, I phoned First National Bank this morning, believing that my bank will help me sort this problem out.
On my first attempt I get told that FNB has not been in contact with 1Time Airlines and can’t do anything for me.
I then read on News 24 that along with Standard Bank, Absa and Nedbank, FNB claimed that they will help their clients. This leads to my next phone call.
This time I get told to phone 1Time Airlines (which we all know is not a happening thing at the moment), I then refer to their statement on Twitter. Still nothing. I then request to speak to a manager.
After explaining my situation I get told to send an email to a certain address, which I duly did.
The email has been seen by Fin24 and reads:
Good Day Elsie,
Thank you for getting in touch with regards to the dispute of your purchased 1Time airline flights.
If you have paid for these tickets by means of a cash transaction (including; Cheque Card, Debit Card, EFT) you are required to contact 1Time Airlines directly in order to process a required refund in cash.
You are able to get in touch with 1Time Airlines directly on the following numbers:
011 086 8300 or 011 086 8000011 086 8300 or 011 086 8000011 086 8300
011 086 8000
You can also email 1Time Airlines on firstname.lastname@example.org
Thank you once again for getting in touch and please let me know if there is anything further that I can assist you with going forward.
*Something on your mind? Give us your feedback on email@example.com.
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