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Debt free, but can't get a clearance certificate

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Cape Town – A Fin24 user who was under debt review managed to pay up all her debts, but she’s struggling to get a debt clearance certificate on her Edgar's credit card from Standard Bank.

"My husband and I went under debt review from 12 July 2010. On 31 July 2013 my husband passed away and all the debt was paid up except a credit card from Edgar’s, which was underwritten by Standard Bank."

She claimed that Standard Bank neglected to put a claim on the estate for the debt to be paid up and they’re not responding to her queries.

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