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Standard Bank: mobile app still sluggish

Cape Town - Most of Standard Bank's platforms returned to normal on Tuesday, while their app was not fully functional.

- Read our live coverage from Monday

Since yesterday’s systems disruption, Standard Bank closely monitored the performance of its banking platform, said the bank's spokesperson, Ross Linstrom.

"Every effort has been made to ensure that our customers have a seamless banking experience," he said.

Back to normal

Standard Bank confirmed that most banking platforms were available to customers. These included branch functions, ATM withdrawals and deposits, point of sale transactions and internet banking.

The Standard Bank mobile banking app was still not fully operational, said Linstrom. "Our technical teams are currently working on resolving the service issues."

Funeka Montjane, Standard Bank’s SA chief executive of personal and business banking, said: “We are also aware that customers have complained about difficulties logging on to Standard Bank's internet banking platform."

'Not an acceptable performance'

"We have investigated these complaints and found that earlier in the day approximately 2% of our internet banking customers had difficulty logging in or received technical error messages on their internet banking accounts," she said.

"This is not an acceptable performance level for Standard Bank," she added. "This internet banking issue has since been resolved."
Linstrom said Standard Bank would continue to provide updates should the need arise.
Montjane spoke to 702 Talk Radio's Xolani Gwala on Monday to explain what happened with Standard Bank's system.

Listen:



- Fin24.

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