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SINCE THE ARRIVAL of mini-Mac (son of Middle-Aged Correspondent), Friday nights aren't quite what they used to be. On the rare occasion Mac and Mrs Mac have an outing, it tends to be considerably more sedate than it once was. A Friday night film is all we can muster.
"Nu Metro - Anton speaking."
Order is placed, clearly and succinctly, credit card details handed over. We wait... Mac starts mimicking the music that would be playing had he been put on hold. Mac is tone deaf. That fact alone may have sparked what happened next.
"I can phone you back if you prefer: I seem to be having trouble connecting to that cinema," says Anton politely. And 45 minutes later - as Mac was smugly thinking he was right to doubt getting a call back, the phone rings.
"It's Anton. The problem is being resolved. I'll phone you at 4.30 to confirm your booking."
Mac is subliminally chastised.
At 4.30: "It's Anton. Your tickets are booked, here is your reference number - enjoy the movie."
What does he mean by that? Does he not think a red-blooded man would enjoy an art film about the last days of Tolstoy? Mac realises he's suffering from call centre fatigue and perhaps this was just one guy doing his job really well.
SCOREBOARD
Time taken to answer a call: 10 sec
First impression: 5/5
Ability to answer query: 1/5
Courtesy of agent: 5/5
Overall score [not an average]: 5/5
