All data is delayed
See More

Fired-up staff key to successful firms

Jul 19 2012 15:17

Related Articles

Adcorp sounds alarm over sick leave

Stressful workplaces

Finding an inner worklife

PwC: Leave accumulation a big issue

Workplace language

BHP document details 'desk protocol'


Cape Town - It is no longer just a cliche, businesses with committed and motivated employees can significantly increase their operating income, according to a survey.

The survey done by professional services firm Towers Watson, found that companies with motivated employees had seen a 19% increase in operating income over a 12-month period.

Such statistics inspired the Mindset Management's Flow@Work programme which is aimed at helping small to medium enterprises increase their profits and competitiveness by getting the best out of their workforce. 

“Disengaged employees who have ‘checked out’ mentally and emotionally at work are the main reason why companies struggle to improve their productivity or their customer service levels” said Dr Crystal Hoole, an industrial psychologist at Mindset Management Programs.

“Employees are the ones who assemble the products, provide the services and interact with the customers. Their loyalty and commitment to the company will determine how much effort they put into their jobs, how creative they are at finding solutions to problems, and how much initiative they take – all of which has a direct impact on productivity and customer loyalty. Happy and fulfilled employees take care of customers and go the extra mile to deliver a superior product or service.”

Fortunately for businesses, improving employee engagement is not as dauting as it may appear.

“Employees in general actually want to be productive and want to progress and learn new skills”, said Johan Poolman, CEO at Mindset Management Programs.

“All that is required to increase levels of engagement in the workforce is to create a meaningful work environment where the workers feel included and cared for and where they get to enjoy doing their best.”

Mindset Management’s Flow@Work programme enables business to create these meaningful work environments through a combination of employee engagement and flow in a high-impact intervention.

 - Fin24

*Follow Fin24 on Twitter, Facebook and Google+.

businesses  |  workplace  |  sme  |  employees


Read Fin24’s Comments Policy publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Add your comment
Comment 0 characters remaining

Company Snapshot

We're talking about:


Johannesburg has been selected to host the Global Entrepreneurship Congress in 2017. "[The congress] will ensure that small business development remains firmly on the national agenda and the radar screen of all stakeholders, the Small Business Development minister said.

The Fast and Furious R40 million

With the Fast and the Furious 7 hitting South African cinema’s this April, all eyes are on the cars and we’re in for a treat!


Luxury living

This is the most expensive burger in the world!
Exclusive food items that WILL break the bank
Top 10 most expensive homes in the world
You can permanently live on a ship and sail the world!

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...

Voting Booth

How will you manage Vodacom’s price hike for contracts?

Previous results · Suggest a vote