• IS provokes sea-change

    It has been a grave mistake to defy both Russia and France, says Leopold Scholtz.

  • Nene's SAA nemesis

    No political figure seems to have the guts to speak out against Dudu Myeni, says Solly Moeng.

  • The mp3 revolution

    Ian Mann takes a look at the war between digital music and the compact disc.

All data is delayed
See More

Fired-up staff key to successful firms

Jul 19 2012 15:17

Cape Town - It is no longer just a cliche, businesses with committed and motivated employees can significantly increase their operating income, according to a survey.

The survey done by professional services firm Towers Watson, found that companies with motivated employees had seen a 19% increase in operating income over a 12-month period.

Such statistics inspired the Mindset Management's Flow@Work programme which is aimed at helping small to medium enterprises increase their profits and competitiveness by getting the best out of their workforce. 

“Disengaged employees who have ‘checked out’ mentally and emotionally at work are the main reason why companies struggle to improve their productivity or their customer service levels” said Dr Crystal Hoole, an industrial psychologist at Mindset Management Programs.

“Employees are the ones who assemble the products, provide the services and interact with the customers. Their loyalty and commitment to the company will determine how much effort they put into their jobs, how creative they are at finding solutions to problems, and how much initiative they take – all of which has a direct impact on productivity and customer loyalty. Happy and fulfilled employees take care of customers and go the extra mile to deliver a superior product or service.”

Fortunately for businesses, improving employee engagement is not as dauting as it may appear.

“Employees in general actually want to be productive and want to progress and learn new skills”, said Johan Poolman, CEO at Mindset Management Programs.

“All that is required to increase levels of engagement in the workforce is to create a meaningful work environment where the workers feel included and cared for and where they get to enjoy doing their best.”

Mindset Management’s Flow@Work programme enables business to create these meaningful work environments through a combination of employee engagement and flow in a high-impact intervention.

 - Fin24

*Follow Fin24 on Twitter, Facebook and Google+.

businesses  |  workplace  |  sme  |  employees


Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Company Snapshot

We're talking about:


Marketing is a big concern in SA's small business community, followed by a lack of confidence and partnering with the wrong people, according to a survey.

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...

Voting Booth

The 25 basis points interest rate increase is:

Previous results · Suggest a vote