Cape Town - It is no longer just a cliche, businesses with
committed and motivated employees can significantly increase their operating
income, according to a survey.
The survey done by professional services firm Towers Watson,
found that companies with motivated employees had seen a 19% increase in
operating income over a 12-month period.
Such statistics inspired the Mindset Management's Flow@Work
programme which is aimed at helping small to medium enterprises increase their
profits and competitiveness by getting the best out of their workforce.
“Disengaged employees who have ‘checked out’ mentally and
emotionally at work are the main reason why companies struggle to improve their
productivity or their customer service levels” said Dr Crystal Hoole, an
industrial psychologist at Mindset Management Programs.
“Employees are the ones who assemble the products, provide
the services and interact with the customers. Their loyalty and commitment to
the company will determine how much effort they put into their jobs, how
creative they are at finding solutions to problems, and how much initiative
they take – all of which has a direct impact on productivity and customer
loyalty. Happy and fulfilled employees take care of customers and go the extra
mile to deliver a superior product or service.”
Fortunately for businesses, improving employee engagement is
not as dauting as it may appear.
“Employees in general actually want to be productive and
want to progress and learn new skills”, said Johan Poolman, CEO at Mindset
“All that is required to increase levels of engagement in
the workforce is to create a meaningful work environment where the workers feel
included and cared for and where they get to enjoy doing their best.”
Mindset Management’s Flow@Work programme enables business to
create these meaningful work environments through a combination of employee
engagement and flow in a high-impact intervention.
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