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Fired-up staff key to successful firms

Jul 19 2012 15:17

Cape Town - It is no longer just a cliche, businesses with committed and motivated employees can significantly increase their operating income, according to a survey.

The survey done by professional services firm Towers Watson, found that companies with motivated employees had seen a 19% increase in operating income over a 12-month period.

Such statistics inspired the Mindset Management's Flow@Work programme which is aimed at helping small to medium enterprises increase their profits and competitiveness by getting the best out of their workforce. 

“Disengaged employees who have ‘checked out’ mentally and emotionally at work are the main reason why companies struggle to improve their productivity or their customer service levels” said Dr Crystal Hoole, an industrial psychologist at Mindset Management Programs.

“Employees are the ones who assemble the products, provide the services and interact with the customers. Their loyalty and commitment to the company will determine how much effort they put into their jobs, how creative they are at finding solutions to problems, and how much initiative they take – all of which has a direct impact on productivity and customer loyalty. Happy and fulfilled employees take care of customers and go the extra mile to deliver a superior product or service.”

Fortunately for businesses, improving employee engagement is not as dauting as it may appear.

“Employees in general actually want to be productive and want to progress and learn new skills”, said Johan Poolman, CEO at Mindset Management Programs.

“All that is required to increase levels of engagement in the workforce is to create a meaningful work environment where the workers feel included and cared for and where they get to enjoy doing their best.”

Mindset Management’s Flow@Work programme enables business to create these meaningful work environments through a combination of employee engagement and flow in a high-impact intervention.

 - Fin24

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businesses  |  workplace  |  sme  |  employees


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