Fin24

We're sorting out glitches, says Joburg

2011-03-01 16:59

Johannesburg - The City of Johannesburg has resolved half of the billing queries received from residents in the inner city, it said on Tuesday.

"Executive Mayor Amos Masondo and his customer revenue Team (CRM) (were thanked) for helping to resolve half of the 500 outstanding queries residents had with their city accounts," city spokesperson Gaynor Mashamaite-Noyce said in a statement.

"At a meeting held with the Johannesburg Inner City Business Coalition (JCIBC) in early December it was agreed that all outstanding queries received up to December 10 would be prioritised and tackled," she said.

CRM spokesperson Stanley Maphologela said they dealt with all queries sent from the JCIBC for distribution and resolution.

Fifteen main issues were identified and categorised under revenue, rates and planning matters.

One issue concerned the incorrect cut-off of power and water.

"A process was set in place to expedite reconnections where engagement on queries had started. This process worked well and the number of emergency interventions have been reduced to nearly zero," Maphologela said.

Another issue which had not been addressed sufficiently was the conversion of commercial rates to residential rates where buildings had been converted.

"Other key billing issues were the exorbitant bills some people had received and some bills that made little sense," Mashamaite-Noyce said.

Maphologela said: "We have already made a lot of headway in addressing those top issues and we expect this process to be finished by the end of March."

Comments
  • YasButIDunno - 2011-03-01 17:14

    So the inner city voters are being prioritized, what about the taxpayers in the suburbs?

  • Lilian - 2011-03-01 17:28

    Are there elections on the way soon?

  • carol - 2011-03-01 17:42

    The biggest "glitch" that needs to be sorted out is YOU Masondo. YOU should be fired!

  • Charl - 2011-03-01 19:23

    "We have already made a lot of headway in addressing those top issues and we expect this process to be finished by the end of March." You are you trying to fool? This will take years to sort out. If you do happen to sort it out, it will show how corrupt you actually are!

  • Piet Strydom - 2011-03-01 20:50

    Well, soon now they will start on the 82500 (1%)from the rest of the city.

  • adair - 2011-03-01 21:26

    They sorting out the glitches?Really?Maybe they should sort out the fact that no one answers the phone.

  • R.Suppards - 2011-03-01 21:56

    WHy did you allow the "GLITCHS" to occur in the first place? IDIOT!! Have you never heared the phrase PRO ACTIVE whereby one examimines what could go wrong, then have responses in place to mitigate the effect. Perhaps this is too much for your limited, very limited, intelect. Intelect, I hear you ask, What's intelect?

  • R.Suppards - 2011-03-01 22:03

    @YasButIDunno, In future PLEASE use upper case when using the word TAXPAYERS.

  • Brian - 2011-03-02 08:11

    the elections are comming all the new promises,but all the useless buddies are still in control,maybe we should do the Egyptian way .

  • Kudu - 2011-03-02 08:28

    When will I receive my latest statement COJ? The last one we received was on the 11/11/2010 for October 2010. The bank requires proof of my residential address for FICA or else our accounts will be frozen. What about RICA?

  • Amos the Puppet - 2011-03-02 09:15

    Amos is just another out of his depth puppet for his ANC friends. JHB is certainly not a world class city and signage needs to be changed before they get sued for false advetrtising.

  • Cross resident - 2011-03-02 10:50

    Wonder if I will ever be phoned. Empty promises. Why dont they just admin service delivery is not their srong point

  • Enough - 2011-03-02 13:25

    This is once again their response because elections are fast approaching. I have billing problems and havent heard from the City. I constantly have to contact then with no positive feedback from them. People use your vote wisely.

  • tim_steiner - 2011-04-15 09:44

    What an absolute load of hogwash. The call out centre is trying to collect as many brownie points as possible by phoning customers who had had long outstanding queries which had been resolved just prior to recent implementation of the call centre. When they do actually come across a genuine account problem the spin applied by the call centre agent, after listening to the complaint is, “ I will get someone to call you back shortly to resolve the problem” and that of course never happens.

  • tim_steiner - 2011-04-15 10:50

    What an absolute load of hogwash. The call out centre is trying to collect as many brownie points as possible by phoning customers who had had long outstanding queries which had been resolved just prior to recent implementation of the call centre. When they do actually come across a genuine account problem the spin applied by the call centre agent, after listening to the complaint is, “ I will get someone to call you back shortly to resolve the problem” and that of course never happens.

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