Publications
Partners
Cape Town - South Africa's business process outsourcing (BPO) industry should capitalise on adding to the high end value chain in especially the financial services, health and legal sectors, according to Sandile Gwala, Deloitte's business process services (BPS) leader in Africa.
"The world is looking for new locations for delivery centres, so, the question is whether SA can provide what it promises in the BPO industry," he said at the South Africa Outsourcing and Offshoring Conference in Cape Town.
Over 200 senior delegates from across industry come together at the event, which provided a platform for local and international companies to share success stories while also addressing key industry challenges such as skills development. It formed part of the South Africa Offshoring Summit 2015.
