Fin24

Report: E-tag money deducted

2012-04-27 10:52

Johannesburg - Money has been dedcuted from the bank account of a Pretoria woman before the implementation of the e-tolling system, according to a report on Friday.

Hannelie Kolbe bought her e-tag on April 12 in Lynnwood and a day later R2460 was deducted from her account, she told the Beeld newspaper.

She had phoned the e-tolling call centre but did not get any help.

"They could only give me their customer complaint number and did not know when the problem would be corrected," she said.

Kolbe said she had not even fitted the e-tag on her car when the transaction went through.

Salahdin Yacoubie from the Electronic Tolling Collection (ETC) consortium, the company responsible for collecting the toll fees, told the publication that the transaction could not be seen on their system.

"We do not know what happened, but are currently trying to go through all queries and complaints that we received in April."

The SA National Roads Agency Limited (Sanral) were also trying to establish what happened.

The implementation of the e-tolling system on Gauteng's highways was postponed for a month by the transport department and Sanral on Thursday.

The announcement was made after the African National Congress and the Congress of SA Trade Unions said they would ask the government for a month-long delay.

E-tolling was to have been implemented on 185 kilometres of highway in Johannesburg and Tshwane on Monday.

Comments
  • maseratifittipaldi - 2012-04-27 11:27

    This creates a very interesting hacking opportunity. Wouldn't it be nice to divert all this money to some account elsewhere? Come on, guys! Go buy your e-tags. I'm suddenly all enthusiastic. Thanks, Sanral. Sorry about that business jet, Mr. Zuma.

      Geraldine - 2012-04-30 14:06

      Maybe the account of the person who sold her the tag should be scrutinised? Just a thought!It can happen can't it?

  • Hennelize - 2012-04-27 12:50

    Baie jammer om te hoor, ons mag nie meer slaan wanneer jy stout is nie, maar ons is almal gewaarsku dit gaan gebeur "ONS VAT JOU GELD". Was Hannelie nie in die "klas" toe dit e-tag behandel is nie? Ek is dood seker daar is ander wat ook dink dit gaan nie gebeur nie! MOET NIE DIE E-TAG KOOP NIE. Wanneer jy voel jy moet SCUMRAL ondersteun, maak dan 'n aparte rekening oop met 'n minumum bedrag. Wat van 'n bietjie "SAAM STAAN"

      Geraldine - 2012-04-30 14:08

      Ek stem saam ons moet "SAAM STAAN". Kyk net hoe het dit gewerk. Miskien moet ons dit weer probeer met ander aangeleenthede!!!!

  • pgibbings1 - 2012-04-27 19:21

    Sheep are not only stupid, but end up being slaughtered too...

  • alansmartSnr - 2012-05-01 22:34

    Apoligies to Hannetjie Kolbe if it was a trial run from a hackers attack by a few intellectuals and experts, which I strongly suspect. SANRAL will have to refund you.. eventually..but you cant say you were not warned that this system cannot and will not succeed with various strategies aimed against it without prejudice.

  • Hugh - 2012-05-02 15:29

    and the proverbial "I told you so" echo's through the empty E-Toll Customer CARE centre.

  • Nosiphom - 2012-05-03 08:44

    Serves he right. We said do not buy e-tags!!

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