• 10 tips to find bargains

    Susan Erasmus gives advice on how bargain hunters can get the most bang for their buck.

  • Inside Labour

    Labour's bitter breaches need to be seen in historical context, says Terry Bell.

  • Rich getting richer

    Economists differ on how to tackle the chasm between rich and poor, says Leopold Scholtz.

Loading...
See More

Joburg Metro tackles billing crisis

Jul 12 2012 17:19 Sapa

Related Articles

Joburg in deal with informal traders

Joburg denies inflating rates

Joburg billing ruling to be challenged

Joburg financially sound, boasts mayor

Joburg to tackle outstanding bills

Joburg uncovers corruption scam

 
Johannesburg - Progress has been made progress in resolving Johannesburg billing crisis, the City said on Thursday.

Systems had been established to resolve queries within an acceptable timeframe and the integrity of statements sent to customers had been improved, said spokesperson Gabu Tugwana.

He said this was in line with the roadmap for revenue and billing announced in November 2011, when the City committed to improve its customer service.

"The backlog of customer queries were successfully resolved by a dedicated clearing team by the end of June," said Tugwana.

He said outstanding queries were those reported in fewer than 30 days.

"Adequate resources have been allocated to identify and deal with any additional, complex issues which may as yet not been resolved," he said.

Tugwana said a quality assurance mechanism had been set up where resolved queries were checked for accuracy before feedback was given to customers.

"We have also initiated open days, where customers are presented with an opportunity to enquire about various services with relevant departments," he said.
gabu tugwana  |  johannesburg  |  billing crisis

 
 
 

Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
8 comments
Add your comment
Comment 0 characters remaining
 

Company Snapshot

Brought to you by BizNews

More from BizNews

We're talking about:

SMALL BUSINESS

Johannesburg has been selected to host the Global Entrepreneurship Congress in 2017. "[The congress] will ensure that small business development remains firmly on the national agenda and the radar screen of all stakeholders, the Small Business Development minister said.
 
 

10 most expensive cars In the world

This is car porn at its best!

 
 

Luxury living

Seven of the most expensive children's toys ever made
5 millionaires turned murderers
The youngest billionaires in the world and how they made it
Watch: Flying first class has never been this luxurious!

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...

Voting Booth

How do you see your boss? He/sheis:

Previous results · Suggest a vote

Loading...