Johannesburg - Three of South Africa's cellphone operators
have not met the minimum requirements for Call Set Up Success Rate (CSSR) and
Dropped Call Rate (DCR), the Independent Communications Authority of SA (Icasa) said on
Friday.
A quality of service survey was conducted on MTN Group [JSE:MTN], Vodacom Group [JSE:VOD]
and Cell C's networks from November 10 to 15 last year in Gauteng, Icasa said.
It focused on network performance in terms of accessibility
and retention of phone calls.
CSSR is the number of attempts to make a call which were
unsuccessful and the DCR is the number of times people were cut off in mid-conversation.
According to the survey MTN did not meet the target in terms
of CSSR, whereas Vodacom and Cell C had complied with this requirement, Maleka
said.
All three operators failed to meet the target in terms of
DCR.
The survey was a way of gauging the level of quality network
operators provided and pointed out gaps in the service they were offering,
Icasa said.
On Thursday Vodacom and MTN had network problems. The
providers said it was not related to the June 30 Rica deadline to register sim
cards.
Icasa said it was going to instruct all network operators to
provide a report and an explanation on why there were network problems on
Thursday.