Fin24

Icasa: Still too many dropped cell calls

2011-07-01 17:41

Johannesburg - Three of South Africa's cellphone operators have not met the minimum requirements for Call Set Up Success Rate (CSSR) and Dropped Call Rate (DCR), the Independent Communications Authority of SA (Icasa) said on Friday.

A quality of service survey was conducted on MTN Group [JSE:MTN], Vodacom Group [JSE:VOD] and Cell C's networks from November 10 to 15 last year in Gauteng, Icasa said.

It focused on network performance in terms of accessibility and retention of phone calls.

CSSR is the number of attempts to make a call which were unsuccessful and the DCR is the number of times people were cut off in mid-conversation.

According to the survey MTN did not meet the target in terms of CSSR, whereas Vodacom and Cell C had complied with this requirement, Maleka said.

All three operators failed to meet the target in terms of DCR.

The survey was a way of gauging the level of quality network operators provided and pointed out gaps in the service they were offering, Icasa said.

On Thursday Vodacom and MTN had network problems. The providers said it was not related to the June 30 Rica deadline to register sim cards.

Icasa said it was going to instruct all network operators to provide a report and an explanation on why there were network problems on Thursday.

 

Comments
  • Carl Muller - 2011-07-01 20:08

    Imagine how much extra money they make because of this..... Eish, and every user just have 1 dropped call a month, they make millions...

  • janet.mcdonaldbelstead - 2011-07-01 20:30

    I was busy with an incoming international call earlier today when the call was "dropped". The supplier could not get through when they tried again. This is NOT good for business!

  • draadsitter - 2011-07-01 21:10

    That's odd. I use Vodacom for my internet and so far its been wo

  • Billyboy - 2011-07-02 11:33

    ICASA are the problem here. License conditions state very clearly what the network quality requirements are that network operators have to meet and maintain. They, the network operators, have never adhered to these since they started, and given that it is a costly exercise to do so, have only paid lip service to rectifying the deficiencies in their networks. ICASA has either been complicit or toothless in their duties allowing poor service to the public, whom they are supposed to protect, and allowing the networks to make obscene profits at our expense. These reports should not even get to the public domain, the networks should be penalized and fined heavily so that they comply with their license conditions and even exceed these.

  • Happygas - 2011-07-03 08:24

    DROPPED OR CALLS THAT CONNECT BUT YOU STILL CANT TALK TO EACH OTHER, I AM PAYING FOR THIS BAD SERVICE,I JUST FEEL LIKE I AM BEING RIPPED OFF AT EVERY TURN,DSTV,ESKOM,FOOD,CELL PHONES ETC.

  • Headsets4U - 2011-07-03 12:59

    ICASA... The Incompetent Circus Act of South Africa. Always looking to shift blame and in this case accuse MTN of being the primary culprit. Well, as an MTN user, I've yet to have a SMS from them apologizing for the network being down, something my wife has regularly from Vodacom. I just don't have a problem. ICASA still molli-coddles Telkom, but then wouldn't they; it's one bunch of incompetents in bed with another. Telkom's LSM (licence) should have been withdrawn years ago based purely on their inability to support and service its operations. Fact - When informed with solid evidence that a radio station had been subject to a hostile take-over and literally hijacked from those ICASA licensed to run it, in true limp-wristed tradition, what did ICASA say...? "Well, what do you want us to do?" Baffoons! (And anything else that rhymes)

  • pages:
  • 1