• Voter paralysis

    With so much tilting voters against change, democratic reason is the loser, says Solly Moeng.

  • The power of perseverance

    True grit is a reliable predictor of who will achieve success in life, says Ian Mann.

  • It's the system

    The system sucks and it’s being used far too often as an excuse, says Mandi Smallhorne.

All data is delayed
See More

Consumers complain most about cars

Jul 24 2012 13:43
Bloemfontein - Issues with motor vehicles form the bulk of the complaints investigated by the Free State consumer protection office, a spokesperson said on Tuesday.

Of all the complaints received, 30% were about motor vehicles, said economic affairs department spokesman Elsie Ntsane.

She said 20% of the complaints were about furniture and 20% about electrical appliances, 15% were about housing problems and 15% were about clothing, cellphones, toys, medical aid and guesthouses.

Ntsane said the motor vehicle complaints were mainly about dealers failing to provide after-sales services and documents, including proof of purchase or payment and agreement contracts.

The complaints about furniture and electrical appliances were mainly about dealers refusing to take back defective goods.

She said the office received 164 complaints in the first quarter of the financial year.

Of these, 144 cases were investigated and resolved by trade and industry advisers in the office. The other 20 were resolved by the Free State Consumer Court.

Ntsane said many unsuspecting consumers fell prey to harmful business practices because they were not aware of their rights.

The Free State Consumer Protection Act recognises eight consumer rights: the right to be heard, to safety, to redress, to a healthy environment, to be informed, to choose, to consumer education and to satisfaction of basic needs.

Ntsane said consumer complaints could be lodged telephonically or in writing, either by fax or post, or in person.

She said the services of the consumer protection office are free.
consumer protection


Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Company Snapshot

We're talking about:


Debt is one of the biggest financial issues facing South Africans today. Find out how you can avoid and manage your debt with Fin24 and Debt Rescue.

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...

Voting Booth

Would you take out a payday loan?

Previous results · Suggest a vote