Cape Town - People in debt situations do not get the empathy from the financial institutions they have incurred the debt with, says Rob Powell, CEO of research firm TNS.
He told Fin24 in a video interview that financial institutions should realise that the conversation on debt is not only about the contract, but also about people's lives.
There should be a balance between profit and the human factor, which will go a long way in solving South Africa's dire debt problem.
Watch
He told Fin24 in a video interview that financial institutions should realise that the conversation on debt is not only about the contract, but also about people's lives.
There should be a balance between profit and the human factor, which will go a long way in solving South Africa's dire debt problem.
Watch
- Fin24
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